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Proficiency in Office Management and Administrative Skills

Proficiency in Office Management and Administrative Skills

CUSTOMER SERVICE, OFFICE AND SE


Proficiency in Office Management and Administrative Skills

Introduction:

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field. 

This is an exciting and interactive seminar in office management and administrative skills. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants with the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. As a result it will help them in  contributing to their own, their boss and their organization's success. The course will handle important topics such as the competence model, managing time and stress, spoken communication skills, desk management, written communication skills and skills to better supervise your staff.

Objectives: 

By the end of the course, participants will be able to: 

  1. Understand the roles and responsibilities of an office manager and an administrator.
  2. Use the managerial and administrative activities to dear the organization toward success.
  3. Develop written and spoken communication skills.
  4. Better manage time and stress in order to achieve the desired results effectively and efficiently.
  1. Design an action plan to get the work done with the highest quality.
  2. Contribute to their own, their boss and their organization's success.

Content : 

Module 1:

  1. The office administrator and personal assistant’s roles.
  1. The ‘Competence’ Model.
  2. The  competences of an effective office administrator.
  3. Professional executive secretaries and personal assistants.
  4. Organizational structures and cultures.
  5. Working relationships management.

Module 2: 

  1. Time stealers and a goal-oriented personal style.
  2. Helping others better manage their time.
  3. Preventing  interruptions and facilitating access.
  4. Planning and priority setting.
  5. Daily routines.
  6. Basics of project management techniques.
  7. Monitoring progress.
  8. Dealing with crises.
  9. Managing stress in self and others.

Module 3:

  1. Communication breakdown prevention.
  2. How to be a good listener?
  3. Assertiveness and persistence.
  4. Managing requests.
  5. Delegation of authority.
  6. Constructive not destructive criticism skills.

 

Module 4: 

  1. How does the office layout and ergonomics effect you?
  2. Dealing with information systems.
  3. Managing the paper load and working toward a paperless approach.
  4. Utilizing the  e-mail and office technology.

Module 5: 

  1. Preparing reports and writing letters..
  2. The importance of taking notes.
  3. Editing and proof-reading skills

Who should attend? 

  1. Office Administrators.
  2. Supervisors Of Clerical
  3. Administrative Staff
  4. Executive Secretaries.
  5. Personal Assistants
  1. Interested candidates like graduates and undergraduates.

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 20-01-2019 24-01-2019 Enquire
Course Code:3994
2 3,250 17-03-2019 21-03-2019 Enquire
Course Code:3995
3 3,250 19-05-2019 23-05-2019 Enquire
Course Code:3996
4 3,250 21-07-2019 25-07-2019 Enquire
Course Code:3997
5 3,250 15-09-2019 19-09-2019 Enquire
Course Code:3998
6 3,250 17-11-2019 21-11-2019 Enquire
Course Code:3999

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 14-01-2019 18-01-2019 Enquire
Course Code:5350
2 2,950 11-03-2019 15-03-2019 Enquire
Course Code:5351
3 2,950 13-05-2019 17-05-2019 Enquire
Course Code:5352
4 2,950 08-07-2019 12-07-2019 Enquire
Course Code:5353
5 2,950 09-09-2019 13-09-2019 Enquire
Course Code:5354
6 2,950 11-11-2019 15-11-2019 Enquire
Course Code:5355

London

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:6369
2 4,500 04-03-2019 08-03-2019 Enquire
Course Code:6370
3 4,500 06-05-2019 10-05-2019 Enquire
Course Code:6371
4 4,500 01-07-2019 05-07-2019 Enquire
Course Code:6372
5 4,500 02-09-2019 06-09-2019 Enquire
Course Code:6373
6 4,500 04-11-2019 08-11-2019 Enquire
Course Code:6374

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:3052
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:3053
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:3054

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:7425
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:7426
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:7427

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:8133
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:8134
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:8135

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:8841
2 4,500 24-06-2019 28-06-2019 Enquire
Course Code:8842
3 4,500 21-10-2019 25-10-2019 Enquire
Course Code:8843

Frankfurt

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:9549
2 4,500 17-06-2019 21-06-2019 Enquire
Course Code:9550
3 4,500 14-10-2019 18-10-2019 Enquire
Course Code:9551

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 11-02-2019 15-02-2019 Enquire
Course Code:13221
2 3,000 10-06-2019 14-06-2019 Enquire
Course Code:13222
3 3,000 07-10-2019 11-10-2019 Enquire
Course Code:13223

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 04-02-2019 08-02-2019 Enquire
Course Code:13794
2 3,000 03-06-2019 07-06-2019 Enquire
Course Code:13795
3 3,000 30-09-2019 04-10-2019 Enquire
Course Code:13796

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 28-01-2019 01-02-2019 Enquire
Course Code:14502
2 3,000 27-05-2019 31-05-2019 Enquire
Course Code:14503
3 3,000 23-09-2019 27-09-2019 Enquire
Course Code:14504

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:10851
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:10852
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:10853

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:10143
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:10144
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:10145

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:11559
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:11560
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:11561

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:12267
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:12268
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:12269