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The Art of Office Management and Executive Secretariat

The Art of Office Management and Executive Secretariat

CUSTOMER SERVICE, OFFICE AND SE


The Art of  Office Management and Executive Secretariat

Introduction:

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

This program will introduce you to the key components within the roles and responsibilities of an office manager or an executive assistant to fulfill their job responsibilities with high quality. The course will tackle various topics such as  the job description of a secretary, using time in the most efficient way , developing an ideal self-image and increasing self-confidence, perfect scheduling, the importance of diary management, the definition of communication, developing negotiation skills and techniques, oral and listening skills, comparing different types of communication skills and understanding when to use each, body language and communication barriers, dealing with difficult people and difficult situations in addition to many other essential topics in the world of business.

Objectives: 

After finishing this course, candidates will be able to:

  1. Identify role of an office manager  or an executive assistant to fulfill tasks and responsibilities.
  2. Understand the traits of an effective executive secretary.
  3. Be a reliable strategic partner with their bosses.
  4. Learn how to think in a consistent logical way for a better decision making process.
  5. Enhance the communication skills in all the levels of the organization.
  6. Manage stress and pressure without affecting the quality of work.
  7. Develop and enhance creativity by 'thinking outside the box’ strategies.
  8. Manage difficult people and situations.
  9. Manage the tensions and demands of their workplace in such a position.

Contents: 

Module 1:

  1. Job definition and analysis.
  2. Identification of different personality types.
  3. How to develop an image of self-confidence?

Module 2:

  1. Efficient time management.
  2. Work prioritizing and scheduling.
  3. Travel arrangements.
  4. Diary management.
  5. Problem solving and decision making model.
  6. Teams and decision making.
  7. Strategies for a better decision making processes.

Module 3:

  1. What is communication?
  1. Improving communications within an existing team.
  2. Oral and listening skills.
  3. Reporting to higher levels of management.
  4. Negotiation Skills And Techniques.
  5. Forms of communication telephone , face to face and written communications.
  6. When to use each form of communication?

 

Module 4:

  1. Effective communication approaches.
  2. Communication barriers and ways to overcome them.
  3. Understand body language and how to utilize it.
  4. Listening skills and positive thinking.
  5. Handling difficult people and difficult situations.

Module5:

  1. What makes  good meetings good and bad meetings bad?
  2. Obstacles to meeting effectiveness.
  3. Key characteristics of an effective meeting.
  4. Meeting rules and processes.
  5. Agenda setting and evaluations.
  6. Meeting room preparation.
  7. Recording devices

Module 6:

  1. Practicing a “Typical Day” simulated scenario incorporating issues and techniques from the week.
  2. Identifying a life-style that suits you as an individual.
  3. Presentation and negotiation techniques.
  4. Personal action plan.
  5. Workshop in electronic office management and secretariat.

Who should attend? 

  1. Office Administrators.
  2. Office Managers.
  3. Project coordinators.
  4. Supervisors of clerical and administrative staff.
  5. Executive Secretaries.
  1. Personal Assistants.
  2. Graduates and undergraduates interested in office management. 

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 27-01-2019 31-01-2019 Enquire
Course Code:4000
2 3,250 24-03-2019 28-03-2019 Enquire
Course Code:4001
3 3,250 26-05-2019 30-05-2019 Enquire
Course Code:4002
4 3,250 28-07-2019 01-08-2019 Enquire
Course Code:4003
5 3,250 22-09-2019 26-09-2019 Enquire
Course Code:4004
6 3,250 24-11-2019 28-11-2019 Enquire
Course Code:4005

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 21-01-2019 25-01-2019 Enquire
Course Code:5356
2 2,950 18-03-2019 22-03-2019 Enquire
Course Code:5357
3 2,950 20-05-2019 24-05-2019 Enquire
Course Code:5358
4 2,950 15-07-2019 19-07-2019 Enquire
Course Code:5359
5 2,950 16-09-2019 20-09-2019 Enquire
Course Code:5360
6 2,950 18-11-2019 22-11-2019 Enquire
Course Code:5361

London

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:6375
2 4,500 11-03-2019 15-03-2019 Enquire
Course Code:6376
3 4,500 13-05-2019 17-05-2019 Enquire
Course Code:6377
4 4,500 08-07-2019 12-07-2019 Enquire
Course Code:6378
5 4,500 09-09-2019 13-09-2019 Enquire
Course Code:6379
6 4,500 11-11-2019 15-11-2019 Enquire
Course Code:6380

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:3055
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:3056
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:3057

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:7428
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:7429
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:7430

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:8136
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:8137
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:8138

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:8844
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:8845
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:8846

Frankfurt

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:9552
2 4,500 24-06-2019 28-06-2019 Enquire
Course Code:9553
3 4,500 21-10-2019 25-10-2019 Enquire
Course Code:9554

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 18-02-2019 22-02-2019 Enquire
Course Code:13224
2 3,000 17-06-2019 21-06-2019 Enquire
Course Code:13225
3 3,000 14-10-2019 18-10-2019 Enquire
Course Code:13226

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 11-02-2019 15-02-2019 Enquire
Course Code:13797
2 3,000 10-06-2019 14-06-2019 Enquire
Course Code:13798
3 3,000 07-10-2019 11-10-2019 Enquire
Course Code:13799

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 04-02-2019 08-02-2019 Enquire
Course Code:14505
2 3,000 03-06-2019 07-06-2019 Enquire
Course Code:14506
3 3,000 30-09-2019 04-10-2019 Enquire
Course Code:14507

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:10854
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:10855
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:10856

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:10146
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:10147
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:10148

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:11562
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:11563
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:11564

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:12270
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:12271
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:12272