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Preparing a CEO Office Manager and an Executive Secretary

Preparing a CEO Office Manager and an Executive Secretary

CUSTOMER SERVICE, OFFICE AND SE


Preparing a  CEOOffice Manager and an Executive Secretary

Introduction: 

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

This course is designed to empower the skills of Senior Support Personnel across a range of disciplines. The program examines the key components  within each managerial element to build up a range of approaches and techniques for operating an efficient office. These elements include interpersonal, communication, organizational and time management competencies.The event is broken down by the day to broadly reflect the key components of the role. You will discover that such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. You will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

 

Objectives: 

After attending this program, delegates will be able to:

  1. State the role of an office manager of assistant.
  2. Increase your confident and self-esteem.
  3. Work under pressure without any breakdowns.
  4. Create competencies through continuous learning and assertiveness.
  5. Capture, store and manage activities.
  6. Learn classification schemes.
  7. Be a proactive strategic partner to your boss.
  8. Comply to different regulations and policies.

Contents: 

Module 1:

  1. Role of the Office Manager or Executive Assistant.
  2. What makes an effective executive secretary?
  3. Become a strategic partner to your boss.
  4. Taking responsibility and managing crises.

Module 2:

  1. An executive manager supportive role.
  2. Achieving confidence through assertiveness.
  3. Achieving demands of the workplace.
  1. Techniques that creates competency.

Module 3:

  1. Proactive support to managers.
  2. Manage tensions and disputes.
  3. Think outside the box.
  4. Working under pressure

Module 4:

  1. Document and records lifecycle.
  2. Capturing, storing and managing activities.
  3. Preserve and archive.
  4. Presentation and delivery.

Module 5:

  1. Metadata and indexing.
  2. Classification schemes.
  3. Searching and retrieving.
  4. Controls and security.
  5. Compliance to legislation, standards and regulations.

Module 6:

  1. Information auditing and creating surveys.
  2. Business case.
  3. Business classification scheme.
  4. Having an IT infrastructure.
  5. Model office and rollout.

 

Who should attend? 

  1. Office Administrators.
  2. Document Controllers.
  3. Supervisors Of Clerical And Administrative Staff.
  4. Executive Secretaries.
  1. Personal Assistants.
  2. Interested candidates of graduates and undergraduates.

 

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 24-02-2019 28-02-2019 Enquire
Course Code:4030
2 3,250 28-04-2019 02-05-2019 Enquire
Course Code:4031
3 3,250 30-06-2019 04-07-2019 Enquire
Course Code:4032
4 3,250 25-08-2019 29-08-2019 Enquire
Course Code:4033
5 3,250 27-10-2019 31-10-2019 Enquire
Course Code:4034
6 3,250 29-12-2019 02-01-2020 Enquire
Course Code:4035

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 25-02-2019 01-03-2019 Enquire
Course Code:5386
2 2,950 22-04-2019 26-04-2019 Enquire
Course Code:5387
3 2,950 24-06-2019 28-06-2019 Enquire
Course Code:5388
4 2,950 19-08-2019 23-08-2019 Enquire
Course Code:5389
5 2,950 21-10-2019 25-10-2019 Enquire
Course Code:5390
6 2,950 23-12-2019 27-12-2019 Enquire
Course Code:5391

London

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:6405
2 4,500 15-04-2019 19-04-2019 Enquire
Course Code:6406
3 4,500 17-06-2019 21-06-2019 Enquire
Course Code:6407
4 4,500 12-08-2019 16-08-2019 Enquire
Course Code:6408
5 4,500 14-10-2019 18-10-2019 Enquire
Course Code:6409
6 4,500 16-12-2019 20-12-2019 Enquire
Course Code:6410

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 04-03-2019 08-03-2019 Enquire
Course Code:3070
2 4,500 01-07-2019 05-07-2019 Enquire
Course Code:3071
3 4,500 28-10-2019 01-11-2019 Enquire
Course Code:3072

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:7443
2 4,500 24-06-2019 28-06-2019 Enquire
Course Code:7444
3 4,500 21-10-2019 25-10-2019 Enquire
Course Code:7445

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:8151
2 4,500 17-06-2019 21-06-2019 Enquire
Course Code:8152
3 4,500 14-10-2019 18-10-2019 Enquire
Course Code:8153

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:8859
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:8860
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:8861

Frankfurt

# Price ($) From
d-m-Y
To Action
1 4,500 04-02-2019 08-02-2019 Enquire
Course Code:9567
2 4,500 03-06-2019 07-06-2019 Enquire
Course Code:9568
3 4,500 30-09-2019 04-10-2019 Enquire
Course Code:9569

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 28-01-2019 01-02-2019 Enquire
Course Code:13239
2 3,000 27-05-2019 31-05-2019 Enquire
Course Code:13240
3 3,000 23-09-2019 27-09-2019 Enquire
Course Code:13241

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 21-01-2019 25-01-2019 Enquire
Course Code:13812
2 3,000 20-05-2019 24-05-2019 Enquire
Course Code:13813
3 3,000 16-09-2019 20-09-2019 Enquire
Course Code:13814

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 14-01-2019 18-01-2019 Enquire
Course Code:14517
2 3,000 13-05-2019 17-05-2019 Enquire
Course Code:14518
3 3,000 09-09-2019 13-09-2019 Enquire
Course Code:14519

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:10869
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:10870
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:10871

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 04-03-2019 08-03-2019 Enquire
Course Code:10161
2 4,500 01-07-2019 05-07-2019 Enquire
Course Code:10162
3 4,500 28-10-2019 01-11-2019 Enquire
Course Code:10163

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 04-03-2019 08-03-2019 Enquire
Course Code:11577
2 4,500 01-07-2019 05-07-2019 Enquire
Course Code:11578
3 4,500 28-10-2019 01-11-2019 Enquire
Course Code:11579

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 04-03-2019 08-03-2019 Enquire
Course Code:12285
2 4,500 01-07-2019 05-07-2019 Enquire
Course Code:12286
3 4,500 28-10-2019 01-11-2019 Enquire
Course Code:12287