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Preparing a CEO Office Manager and an Executive Secretary

Preparing a CEO Office Manager and an Executive Secretary

CUSTOMER SERVICE, OFFICE AND SE


Preparing a  CEOOffice Manager and an Executive Secretary

Introduction: 

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

This course is designed to empower the skills of Senior Support Personnel across a range of disciplines. The program examines the key components  within each managerial element to build up a range of approaches and techniques for operating an efficient office. These elements include interpersonal, communication, organizational and time management competencies.The event is broken down by the day to broadly reflect the key components of the role. You will discover that such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. You will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

 

Objectives: 

After attending this program, delegates will be able to:

  1. State the role of an office manager of assistant.
  2. Increase your confident and self-esteem.
  3. Work under pressure without any breakdowns.
  4. Create competencies through continuous learning and assertiveness.
  5. Capture, store and manage activities.
  6. Learn classification schemes.
  7. Be a proactive strategic partner to your boss.
  8. Comply to different regulations and policies.

Contents: 

Module 1:

  1. Role of the Office Manager or Executive Assistant.
  2. What makes an effective executive secretary?
  3. Become a strategic partner to your boss.
  4. Taking responsibility and managing crises.

Module 2:

  1. An executive manager supportive role.
  2. Achieving confidence through assertiveness.
  3. Achieving demands of the workplace.
  1. Techniques that creates competency.

Module 3:

  1. Proactive support to managers.
  2. Manage tensions and disputes.
  3. Think outside the box.
  4. Working under pressure

Module 4:

  1. Document and records lifecycle.
  2. Capturing, storing and managing activities.
  3. Preserve and archive.
  4. Presentation and delivery.

Module 5:

  1. Metadata and indexing.
  2. Classification schemes.
  3. Searching and retrieving.
  4. Controls and security.
  5. Compliance to legislation, standards and regulations.

Module 6:

  1. Information auditing and creating surveys.
  2. Business case.
  3. Business classification scheme.
  4. Having an IT infrastructure.
  5. Model office and rollout.

 

Who should attend? 

  1. Office Administrators.
  2. Document Controllers.
  3. Supervisors Of Clerical And Administrative Staff.
  4. Executive Secretaries.
  1. Personal Assistants.
  2. Interested candidates of graduates and undergraduates.

 

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 17-02-2020 21-02-2020 Enquire
Course Code:4030
2 3,250 20-04-2020 24-04-2020 Enquire
Course Code:4031
3 3,250 22-06-2020 26-06-2020 Enquire
Course Code:4032
4 3,250 17-08-2020 21-08-2020 Enquire
Course Code:4033
5 3,250 19-10-2020 23-10-2020 Enquire
Course Code:4034
6 3,250 21-12-2020 25-12-2020 Enquire
Course Code:4035

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 23-02-2020 27-02-2020 Enquire
Course Code:5386
2 2,950 19-04-2020 23-04-2020 Enquire
Course Code:5387
3 2,950 21-06-2020 25-06-2020 Enquire
Course Code:5388
4 2,950 16-08-2020 20-08-2020 Enquire
Course Code:5389
5 2,950 18-10-2020 22-10-2020 Enquire
Course Code:5390
6 2,950 20-12-2020 24-12-2020 Enquire
Course Code:5391

London

# Price ($) From
d-m-Y
To Action
1 4,500 17-02-2020 21-02-2020 Enquire
Course Code:6405
2 4,500 13-04-2020 17-04-2020 Enquire
Course Code:6406
3 4,500 15-06-2020 19-06-2020 Enquire
Course Code:6407
4 4,500 10-08-2020 14-08-2020 Enquire
Course Code:6408
5 4,500 12-10-2020 16-10-2020 Enquire
Course Code:6409
6 4,500 14-12-2020 18-12-2020 Enquire
Course Code:6410

Doha

# Price ($) From
d-m-Y
To Action
1 3,250 02-03-2020 06-03-2020 Enquire
Course Code:3070
2 3,250 29-06-2020 03-07-2020 Enquire
Course Code:3071
3 3,250 26-10-2020 30-10-2020 Enquire
Course Code:3072