Customer Service and Innovative Revenue Generation

Customer Service and Innovative Revenue Generation

Introduction:

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

Building solid and long-term relationships with customers should be every organizations' ultimate goal. You should understand the fact that the customer is the only boss here! This course will help you understand vital basics of customer service and moderate ways to generate income on the long and short run. The course will discuss the benefits of excellent customer service, how to enhance your interpersonal skills, taking opportunities has to be risky sometimes, organizational reviews and  revenue generation plan, and the right customer service attitudes as well as behaviors.

Objectives:

By the end of this program, delegates will be able to:

1. Understand the basics of customer service.
2. Develop the appropriate skills, attitudes and behaviors to manage customers.
3. Transform risks into opportunities.
4. Analyze and estimate the needs of customers.
5. Build solid relationships with customers.
6. Generate revenue and design a clear and realistic plan to achieve that.
7. Understand the customer psychology.
8. Fathom different  types of customers.

Content:

Module 1:

What is customer service?

Customer Service is the lifeblood of an organization.

The benefits of excellent customer service.

Expectations off customers.

Module 2:

Exceptional customer service increases productivity.

Customers always expect a 'treat'.

Enhancing your interpersonal skills.

Physical facilities and equipment.

Module 3:

Your  own and others appearance.

Selection of a product mainly convenience and convergence.

How to turn difficult situations into opportunities.

Evolution of customer service.

Module 4:

Rules for a great customer service.

Compliance level to the rules and policies.

The only boss is the customer.

Module 5:

Listening to complaints and taking feedbacks.

Commit to quality service.

Make customers not profit.

Who should attend?

A.Customer  service staff

B.Agents , whether on the phone or face to face.

C.Marketing  professionals.

D.Graduates and undergraduates who would like to develop their skills and gain

practical experience.

E.Team  leaders.