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Central Banks Role of Protecting Customers

Central Banks Role of Protecting Customers

ACCOUNTING, FINANCE AND BANKING


Central Banks Role of Protecting Customers

Objectives:

  • Establish minimum criteria for customer complaints mechanism.
  • Monitor and evaluate the compliance to regulations governing customer complaints mechanism.
  • Encourage banks to educate customers regarding financial products.
  • Gain a clear overview of how credit control & debt collection fit into business activities and the support systems required for effective credit control and cash collection.
  • Understand the common goals shared with other departments and how these other departments can help in credit control & Debt Collection
  • Recognize the key behaviors of an effective credit controller.
  • Gain certain significant techniques & practices to improve their performance
  • Commit to transfer the skills, knowledge and attitudes from the program to the workplace to develop best sustainable practice in their work.

Contents:

Formulation of standards for customer complaints mechanism:

  • Establishing minimum criteria for customer complaints mechanism.
  • Monitoring and evaluating the compliance to regulations governing customer complaints mechanism.
  • Drafting of regulations on transparency of product information.
  • The drafting of minimum standards for transparency of banking product information. • Monitor and evaluate the implementation of regulations governing
  • Educating customers regarding financial products.

Credit Control & Debt Collection & Business Performance – the Big Picture: •

  • Goal of Credit Control & Debt Collection.
  • Organization Issues.
  • Policy & Direction.
  • Cooperation between Departments.
  • Key Tasks for People in Credit Control & Debt Collection.

Information & Control Systems:

  • • A Checklist on your systems. •
  • Documentation & Controls. •
  • Information Issues.

You - The Credit Controller:

  • •Your Motivation.
  • Your Systematic 5 Step Approach.
  • •Your Communication Skills.
  • How to use Questions.
  • The Good Collector.

About Debtors:

  • Debtor Types.
  • Debtor Attitudes.
  • The Debtors State of Mind.

When all else fails - The Legal Process.

Review & Close:

  • • What will you do or change?
  • Course Assessment

Who should attend?

  • The staffs of credit control & debt collection already working in the area who want to reappraise their approach to improve results.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:2553
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:2554
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:2555
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:2556
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:2557
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:2558

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:2709
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:2710
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:2711
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:2712
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:2713
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:2714

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:4408
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:4409
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:4410
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:4411
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:4412
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:4413