Reshaping and Development of Good Communication Skills

Reshaping and Development of Good Communication Skills

Introduction:

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

Being able to clearly communicate with your boss and co-workers makes you more noticeable in your career. People will always remember how you make them feel due to your positive attitude.This arises the need to fully understand the nature of  communication and how to make it more effective through creating a good reputation of an effective communicator. This course is designed to answer such questions. The course will discuss the nature of communication, types of communication, effective communication, creating a rapport with others, interpreting and using information, barriers of communication, overcoming barriers of communication, the main categories of communication, engaging presentation techniques and many other topics.

Objectives:

After finishing the course , participants will be able to:

1. How to better communicate with your boss, co-workers and employees?
2. Build sustainable relationships with everyone around.
3. Express yourself clearly.
4. Be comfortable in meetings, client lunches and social functions.
5. Deal with difficult personalities.
6. Keep their attitudes and behaviors high.
7. Improve existing relationships with people around.
8. Master “The New Business Etiquette”.
9. Deliver a good self-image and first impressions to people they meet for the first time.
10. Learn to become a good listener.
11. Build  rapport with co-workers up and down the ladder.
12. Develop a reputation of a professional communicator.

Contents:

Module 1:

1. The nature of communication.
2. Types of communication.
3. Effective communication.
4. Creating a rapport with others.
5. Interpreting and using information.

Module 2:

1. Barriers of communication.
2. Overcoming barriers of communication.
3. The main categories of communication.
4. Engaging presentation techniques.

Module 3:

1. Meetings managements.
2. Preparing your agenda.
3. Taking minutes.
4. Getting the attention of your audience.

Module 4:

1. Involve your team.
2. Design an action plan.
3. Are the objectives of the meeting achieved?
4. Techniques, strategies and tactics of negotiation.

Module 5:

1. Influencing techniques.
2. Different approaches.
3. Interpersonal skills.
4. Overcoming stress and its effects.

Module 6:

1. Environmental changes and interpersonal skills.
2. Positive attitudes and behaviors.
3. Relationships with superiors, peers and subordinates.
4. Group dynamics.
5. Effective teamwork.

Who should attend?

1. HR Personnel.
2. Help Desk Staff.
3. Frontline Staff.
4. Administrative Assistants.
5. Sales Personnel.
6. Customer Service Personnel.
7. IT Professionals.
8. Team Leaders.