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Implementing a Functional ISO 9001; QMS in Large and Medium-Sized Enterprises

Implementing a Functional ISO 9001; QMS in Large and Medium-Sized Enterprises

BUSINESS IMPROVEMENT AND QUALITY


Implementing a Functional ISO 9001; QMS in Large and Medium-Sized Enterprises

Objective:

Participants will be trained to gain:

  • Understand quality management definitions, concepts, and guidelines.
  • Understand the purpose of the ISO 9000 series.
  • Understand the requirements of the ISO 9001:2008 standard.
  • Apply ISO 19011:2002 definitions, concepts, and guidelines.
  • Manage an audit program.
  • Initiate the audit and conduct opening meetings.
  • Understand auditor responsibilities.
  • Conduct on-site activities.
  • Collect information.
  • Communicate effectively during the audit.
  • Generate audit findings.
  • Prepare audit conclusions.
  • Report audit results.
  • Conduct an audit follow-up.
  • Understand the registration process.

Contents:

Module 1:

  • ISO in Brief.
  • Accreditation and Certification/ Registration.
  • Overview of the ISO 9001:2008 standard series.
  • Eight Principles of Management.
  • Process Approach.
  • ISO 9001:2008 Structure and Requirements.
  • ISO 9001:2008 Application.
  • Statutory and Regulatory Requirements.
  • Statutory and Regulatory infrastructure and relationship with ISO Accreditation and Certification / Registration Bodies.
  • Keeping up to-date with statutory and regulatory requirements and different sources.
  • Checking for compliance.

Module 2:

  • QMS Documentation.
  • Documentation requirements and benefits, hierarchy and document types, systems.
  • Document review process.
  • Introduction to QMS Auditing.
  • Terminology, Principles, Types of management system conformity audits and other audits.
  • Roles and responsibilities, auditor qualities and role of psychometric assessment tools.
  • Auditor life cycle.
  • Audit Roles and Responsibilities.
  • Audit Planning.
  • Initiating the Audit and Preparing for the on-site activities.
  • Developing an Audit Plan/ Scope.
  • Developing Audit Protocols / Checklists.

Module 3:

  • Conducting on-site audit activities.
  • Collecting and verifying information.
  • Evidence, Methods and Procedure for Gathering Evidence.
  • Writing Audit Findings.
  • Non-Conformities / Compliances / Opportunity for Improvements.
  • Audit Team Performance and Communications.
  • Handling and Managing Obstacles Encountered.
  • Writing Audit Findings.

Module 4:

  • Audit Reporting — Audit Findings.
  • Writing Audit Findings.
  • Writing the Audit Report.
  • Completing the Audit.
  • Audit Foll ow—Up Strategies.
  • Corrective and Preventive Action including audit finding closure.

Module 5:

  • Exercises and case studies.

Who should attend?

  • Quality Managers.
  • Quality Professionals / Technicians.
  • Quality Engineers.
  • Procurement Personnel.
  • Financial Personnel.
  • Document Controllers.
  • Internal Auditors.
  • Owner Managers.
  • Implementation Members.

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:2781
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:2782
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:2783
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:2784
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:2785
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:2786

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:2913
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:2914
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:2915
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:2916
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:2917
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:2918

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:4480
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:4481
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:4482
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:4483
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:4484
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:4485