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Modern Techniques of Quality and Productivity Management

Modern Techniques of Quality and Productivity Management

BUSINESS IMPROVEMENT AND QUALITY


Modern Techniques of Quality and Productivity Management

Objectives:

  • To gain an understanding of the concept of TQM soft skills for managing, controlling and improving quality in organizations.
  • To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on soft skills for achieving world class standards.
  • To develop their skills in using quality tools for data analysis.
  • To improve their Knowledge of alternative quality measures.
  • To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities.
  • To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.

Contents:

Introduction to TQM soft skills:

  • Development of TQM practices.
  • Stages of quality management.
  • Barriers to quality achievement.
  • Quality cost & customer satisfaction.
  • Achieving world-class standards.
  • Competitive advantage through TQM.

Principles:

  • Quality Management concepts.
  • How to be customer focused.
  • Ensuring customer feedback.
  • Defining ‘Best Value’ in public service.
  • Ensuring employee feedback.

Processes:

  • Elements of quality management.
  • Selection of quality criteria.
  • Quality measurement processes.
  • Statistical quality control.
  • Quality assurance planning.
  • Continuous improvement planning.

Implementation:

  • Quality approval certification.
  • Implementation processes.
  • Quality audit procedure.
  • Use of diagrams in quality systems.
  • TQM cost-benefit comparisons.
  • Priority setting in correcting defects.

Success Strategies

  • Need for committed leadership.
  • Overcoming resistance to change.
  • Building multi-skilled TQM teams.
  • Coordinating TQM processes.
  • Setting up a work centered TQM project.

Who should attend?

  • Senior managers in manufacturing & service organizations, private, institutional or government, who wish to implement improved total quality and performance within their areas of responsibility.
  • Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards.

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 12-02-2018 16-02-2018 Enquire
Course Code:2763
2 2,750 09-04-2018 13-04-2018 Enquire
Course Code:2764
3 2,750 11-06-2018 15-06-2018 Enquire
Course Code:2765
4 2,750 13-08-2018 17-08-2018 Enquire
Course Code:2766
5 2,750 08-10-2018 12-10-2018 Enquire
Course Code:2767
6 2,750 10-12-2018 14-12-2018 Enquire
Course Code:2768

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 23-12-2018 27-12-2018 Enquire
Course Code:2895
2 3,250 04-03-2018 08-03-2018 Enquire
Course Code:2896
3 3,250 06-05-2018 10-05-2018 Enquire
Course Code:2897
4 3,250 01-07-2018 05-07-2018 Enquire
Course Code:2898
5 3,250 02-09-2018 06-09-2018 Enquire
Course Code:2899
6 3,250 04-11-2018 08-11-2018 Enquire
Course Code:2900

London

# Price ($) From
d-m-Y
To Action
1 4,250 01-01-2018 05-01-2018 Enquire
Course Code:4462
2 4,250 05-03-2018 09-03-2018 Enquire
Course Code:4463
3 4,250 07-05-2018 11-05-2018 Enquire
Course Code:4464
4 4,250 02-07-2018 06-07-2018 Enquire
Course Code:4465
5 4,250 03-09-2018 07-09-2018 Enquire
Course Code:4466
6 4,250 05-11-2018 09-11-2018 Enquire
Course Code:4467