On Time Crisis Management andCommunication

Introduction:

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field.

 Building an excellent reputation for a firm is something essential for the firm's success and sustainability, which indicates the importance of this course. Being able to protect this reputation is not something you can take for granted, this can be achieved by understanding the levels, extent and the consequences of these crises. Having the skills to develop an action plan is very important especially nowadays under these rapid changes in the world of business. You will have the opportunity to participate in a number of workshops; view DVDs, review case studies and start completing your crisis communication action plan for your organization.

Objectives:

After attending this course, participants will be able to:

1. Understand the definition and nature of crisis management.
2. Enhance their awareness in the field of communication and crisis management.
3. Anticipate, participate, prepare, manage and respond to crisis.
4. Develop a crisis communication plan at the right time.
5. Build a crisis communication nerve center and determine its requirements.
6. Recruit and train a crisis team with effective roles and responsibilities for each.
7. Evaluate and improve the crisis communication plan.

Course Content:

Module 1:

1. What is crisis management?
2. Definitions of a crises.
3. The purpose of crisis management and communication.

Module 2:

1. Designing a crisis management plan.
2. Crisis communication action steps.
3. Why to have a plan?

Module 3:

1. Crisis management team.
2. Reputation loss and other threats of crisis.

Module 4:

1. Who are the spokespersons?
2. Spokesperson and their roles.
3. Effective communication channels.

Module 5:

1. How to respond to the crisis?
2. Reputation protection and repairs.
3. Case study.
4.  

Who Should Attend?

A.Corporate communication directors.

B.Communication managers.

C.Communication team members.

D.Personnel from all the levels of the organization.

E.Human Resource Managers and Directors.

F.Interested candidates of graduates and undergraduates who would like to expand their knowledge or plan for their future career.