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Advanced Total Quality Management (TQM) Strategies

Advanced Total Quality Management (TQM) Strategies


Advanced Total Quality Management (TQM) Strategies


This course is happily introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to inform you that our courses are written by experts who have a long experience in the related field.

This is an exciting and interactive seminar which is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Allowing them to contribute to their own, their managers and their organization's success. This course will tackle important topics such as the office administrator and personal assistant’s roles, communication skills, desk management and written communication skills.As John Ruskin said 'Quality is never an accident. It is always the result of intelligent effort'.


By the end of the course, participants will be able to:

  1. Understand different and up-to-date concepts of TQM.
  2. Appreciate the role TQM plays and will play in your organization.
  3. Review current strategies to improve them in order to have the best quality.
  4. Gain competitive advantage through the science of TQM.
  5. Develop their personal and interpersonal skills.
  6. Develop an action plan to help themselves, their bosses and other colleagues work in more effective and efficient ways.



Module 1:

  1. The ‘Competence’ model.
  2. The competences of effective office administrators.
  3. Executive secretaries and personal assistants.
  4. Organization structures and cultures.
  5. Managing working relationships.

Module 2:

  1. Time stealers and productive personal style.
  2. Helping others manage time.
  3. Managing interruptions and access.
  4. Planning and priority setting.
  5. Daily routines.
  6. Basics of project management techniques.
  7. Monitoring progress.
  8. Crises management.
  9. Understanding and managing stress in self and others.

Module 3:

  1. Avoiding communication breakdown.
  2. Listening skills.
  3. Managing requests.
  4. Managing conflict.
  5. Giving and receiving delegation.
  6. Constructive criticism skills.

Module 4:

  1. Office layout and ergonomics.
  2. Information systems.
  3. Managing paper loads.
  4. Utilization of e-mail and office technology.

Module 5:

  1. Report and letter writing.
  2. Taking notes and writing minutes.
  3. Editing and proof-reading skills.
  4. Supervising administrative staff:
  5. Coaching and training staff.

Who should attend?

  1. Office Administrators.
  2. Supervisors Of Clerical
  3. Administrative Staff.
  1. Executive Secretaries.
  2. Personal Assistants.
  3. Interested candidates and researchers in the field of TQM.

Kuala Lumpur

no dates specified yet !


no dates specified yet !


no dates specified yet !