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Excellence in Customer Profiling

Excellence in Customer Profiling

marketing


Excellence in Customer Profiling

Introduction:

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field. We cannot deny the fact that day after day, technology has a continuous influence on businesses. Creating a professional image for the firm with customer base is essential for a firm's success. Being able to increase loyalty, satisfaction and retention of customers guarantees your sustainability. This course will discuss everything customer profiling and how to utilize it to your side in increasing your profit and sustainability.

Objectives:

By the end of this training seminar, delegates will be able to: 

  1. Accurately state the basic temperament styles.
  2. Enhance their leadership and communication skill.
  3. Analyze and improve the relationship with customers.
  4. Apply techniques to create the best incentive and reward system for customers.
  5. Work effectively with each of the four customer temperament styles

Content :

 

Module 1:

  1. The definition of customer profiling.
  2. Pros and cons of customer profiling.
  3. What is emotional intelligence?
  4. What is the customers lifecycle?

Module 2:

  1. The concept of Temperament Profiling.
  2. The history of temperament profiling.
  3. DISC Temperament Profiling System.
  4. The Four Customer Temperament Styles.

Module 3:

  1. What is SWOT Analysis?
  2. How to apply a SWOT Analysis?
  3. Evaluating other customer service providers in the market.
  4. The concept of customer segmentation.
  5. How to use customer segmentation  in market penetration ?
  6. The concepts of data mining and predictive modeling.

 

Module 4:

  1. The evolution of communication technology.
  2. Introduction to body language.
  3. Improvement of communication effectiveness.
  4. Identification of  customer’s expectations and service requirements.
  5. Feedback and evaluation.

 

Module 5:

  1. Building customer loyalty.
  2. Rewards and incentives for customers.
  3. Teambuilding and leadership.
  4. Increasing customer satisfaction and delivering value.

Who should attend?

  1. Customer Service Professionals.
  2. Team Leaders & Supervisors.
  3. Administrators.
  4. HR & Training Professionals.
  5. Accounts Personnel.
  6. Sales & Marketing Professionals.
  7. Public Relations Personnel.
  8. Interested candidates.

 

 

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 10-02-2019 14-02-2019 Enquire
Course Code:4684
2 3,250 07-04-2019 11-04-2019 Enquire
Course Code:4685
3 3,250 09-06-2019 13-06-2019 Enquire
Course Code:4686
4 3,250 11-08-2019 15-08-2019 Enquire
Course Code:4687
5 3,250 06-10-2019 10-10-2019 Enquire
Course Code:4688
6 3,250 08-12-2019 12-12-2019 Enquire
Course Code:4689

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 04-02-2019 08-02-2019 Enquire
Course Code:6027
2 2,950 01-04-2019 05-04-2019 Enquire
Course Code:6028
3 2,950 03-06-2019 07-06-2019 Enquire
Course Code:6029
4 2,950 29-07-2019 02-08-2019 Enquire
Course Code:6030
5 2,950 30-09-2019 04-10-2019 Enquire
Course Code:6031
6 2,950 02-12-2019 06-12-2019 Enquire
Course Code:6032

London

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:7065
2 4,500 25-03-2019 29-03-2019 Enquire
Course Code:7066
3 4,500 27-05-2019 31-05-2019 Enquire
Course Code:7067
4 4,500 22-07-2019 26-07-2019 Enquire
Course Code:7068
5 4,500 23-09-2019 27-09-2019 Enquire
Course Code:7069
6 4,500 25-11-2019 29-11-2019 Enquire
Course Code:7070

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:3400
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:3401
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:3402

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 04-02-2019 08-02-2019 Enquire
Course Code:7773
2 4,500 03-06-2019 07-06-2019 Enquire
Course Code:7774
3 4,500 30-09-2019 04-10-2019 Enquire
Course Code:7775

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 28-01-2019 01-02-2019 Enquire
Course Code:8481
2 4,500 27-05-2019 31-05-2019 Enquire
Course Code:8482
3 4,500 23-09-2019 27-09-2019 Enquire
Course Code:8483

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 21-01-2019 25-01-2019 Enquire
Course Code:9189
2 4,500 20-05-2019 24-05-2019 Enquire
Course Code:9190
3 4,500 16-09-2019 20-09-2019 Enquire
Course Code:9191

Frankfurt

# Price ($) From
d-m-Y
To Action
1 3,000 14-01-2019 18-01-2019 Enquire
Course Code:12729
2 3,000 13-05-2019 17-05-2019 Enquire
Course Code:12730
3 3,000 09-09-2019 13-09-2019 Enquire
Course Code:12731

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 07-01-2019 11-01-2019 Enquire
Course Code:12861
2 3,000 06-05-2019 10-05-2019 Enquire
Course Code:12862
3 3,000 02-09-2019 06-09-2019 Enquire
Course Code:12863

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 25-02-2019 01-03-2019 Enquire
Course Code:14142
2 3,000 24-06-2019 28-06-2019 Enquire
Course Code:14143
3 3,000 21-10-2019 25-10-2019 Enquire
Course Code:14144

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 18-02-2019 22-02-2019 Enquire
Course Code:14850
2 3,000 17-06-2019 21-06-2019 Enquire
Course Code:14851
3 3,000 14-10-2019 18-10-2019 Enquire
Course Code:14852

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:11199
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:11200
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:11201

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:10491
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:10492
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:10493

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:11907
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:11908
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:11909

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:12615
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:12616
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:12617