Best Practices in Client Management for Continuous Growth

Introduction :

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field.

Understanding the reasons behind the leaving of the clients or even their retention is critical for the success of the organization. This course will equip you with the knowledge and the best practices to influence and manage your customers to ensure the continuous growth of your firm.

Objectives:

After finishing this course, participants will be able to:

1. Develop their skills of critical thinking.
2. Analyze the challenges faced in managing clients.
3. Increase their understanding of important client management issues.
4. Describe the client management model.
5. Discuss the reasons for clients leaving.
6. Figure new ways to better influence others.
7. Design a strategy for client retention and growth.

Content :

Module 1:

1. Becoming a client focused organization.
2. The value of clients.
3. Client Focused Organizational Culture.
4. The Client Management Model.

Module 2:

1. Why clients buy certain services?
2. Understanding your clients.
3. The reasons behind the customers withdrawal.
4. Achieving customer satisfaction and loyalty.
5. Retaining your clients.

Module 3:

1. Reciprocity and commitment.
2. Using Social Proof.
3. Establishing Authority and Why it matters
4. Gaining  attention.
5. Why being ethical matters?

Module 4:

1. What is communication?
2. What are the components of communication?
3. Barriers of communication.
4. Emotions engagement.
5. Using Social Media Effectively

Module 5:

1. Sustainability and continuous improvements.
2. Spotting problems and finding solutions.
3. The process of problem solving.
4. What is innovation?
5. Recommendations.

Who should attend?

1. Any Manager responsible for Client Management and/or Customer Retention.
2. Project Managers and Engineers.
3. Anyone working in Customer Service type roles.
4. Marketing and Sales Staff.
5. Internal Consultants (Marketing, Finance, IT, HR, Strategy).
6. Senior Managers needed to develop their skills in Client Management and Communication.