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Best Practices in Client Management for Continuous Growth

Best Practices in Client Management for Continuous Growth

marketing


Best Practices in Client Management for Continuous Growth

Introduction :

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field.

Understanding the reasons behind the leaving of the clients or even their retention is critical for the success of the organization. This course will equip you with the knowledge and the best practices to influence and manage your customers to ensure the continuous growth of your firm.

 

Objectives:

After finishing this course, participants will be able to:

  1. Develop their skills of critical thinking.
  2. Analyze the challenges faced in managing clients.
  3. Increase their understanding of important client management issues.
  4. Describe the client management model.
  5. Discuss the reasons for clients leaving.
  6. Figure new ways to better influence others.
  7. Design a strategy for client retention and growth.

 

Content :

Module 1:

  1. Becoming a client focused organization.
  2. The value of clients.
  3. Client Focused Organizational Culture.
  4. The Client Management Model.

Module 2:

  1. Why clients buy certain services?
  2. Understanding your clients.
  3. The reasons behind the customers withdrawal.
  4. Achieving customer satisfaction and loyalty.
  5. Retaining your clients.

Module 3:

  1. Reciprocity and commitment.
  2. Using Social Proof.
  3. Establishing Authority and Why it matters
  4. Gaining  attention.
  5. Why being ethical matters?

Module 4:

  1. What is communication?
  2. What are the components of communication?
  3. Barriers of communication.
  4. Emotions engagement.
  5. Using Social Media Effectively

Module 5:

  1. Sustainability and continuous improvements.
  2. Spotting problems and finding solutions.
  3. The process of problem solving.
  4. What is innovation?
  5. Recommendations.

Who should attend?

  1. Any Manager responsible for Client Management and/or Customer Retention.
  2. Project Managers and Engineers.
  3. Anyone working in Customer Service type roles.
  4. Marketing and Sales Staff.
  5. Internal Consultants (Marketing, Finance, IT, HR, Strategy).
  6. Senior Managers needed to develop their skills in Client Management and Communication.

 

 

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 06-01-2020 10-01-2020 Enquire
Course Code:4714
2 3,250 02-03-2020 06-03-2020 Enquire
Course Code:4715
3 3,250 04-05-2020 08-05-2020 Enquire
Course Code:4716
4 3,250 06-07-2020 10-07-2020 Enquire
Course Code:4717
5 3,250 31-08-2020 04-09-2020 Enquire
Course Code:4718
6 3,250 02-11-2020 06-11-2020 Enquire
Course Code:4719

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 05-01-2020 09-01-2020 Enquire
Course Code:6057
2 2,950 01-03-2020 05-03-2020 Enquire
Course Code:6058
3 2,950 03-05-2020 07-05-2020 Enquire
Course Code:6059
4 2,950 28-06-2020 02-07-2020 Enquire
Course Code:6060
5 2,950 30-08-2020 03-09-2020 Enquire
Course Code:6061
6 2,950 01-11-2020 05-11-2020 Enquire
Course Code:6062

London

# Price ($) From
d-m-Y
To Action
1 4,500 24-02-2020 28-02-2020 Enquire
Course Code:7095
2 4,500 27-04-2020 01-05-2020 Enquire
Course Code:7096
3 4,500 22-06-2020 26-06-2020 Enquire
Course Code:7097
4 4,500 24-08-2020 28-08-2020 Enquire
Course Code:7098
5 4,500 26-10-2020 30-10-2020 Enquire
Course Code:7099

Doha

# Price ($) From
d-m-Y
To Action
1 3,250 16-03-2020 20-03-2020 Enquire
Course Code:3415
2 3,250 13-07-2020 17-07-2020 Enquire
Course Code:3416
3 3,250 09-11-2020 13-11-2020 Enquire
Course Code:3417