Professional Social Media Customer Service

Introduction :

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field.

Social media has become an important tool to communicate with your customers and hear their feedback. These days customers are giving their feedbacks online, which increases the need of having such skills. This course will help you to identify and engage with your customers online using social media in a risk managed way.

Objectives :

After attending this course, participants will be able to:

1. Use social media as an effective feedback tool for customer service.
2. Effectively apply these tools in the workplace.
3. Engage and get the attention of customers.
4. Increase the number of customers.

Content:

Module 1:

1. The importance of customer service.
2. Social media nowadays.
3. Social media is a critical marketing tool.

Module 2:

1. Social media and customer service in perspective.
2. The key social channels in perspective.
3. Using social media monitoring tools.

Module 3:

1. Using specific hash tags.
2. Listen closely to your customer.
3. Building real customers relationships.

Module 4:

1. Challenges of social customer service.
2. Social media assessment approach.
3. Social media and customer service management tools.

Module 5:

1. policy and process of social customer service.
2. Case study.

Who Should Attend?

1. The course is designed for anyone with responsibility for customer service or digital marketing within an organization.
2. It will also be highly relevant for those with responsibility for an overall customer satisfaction as well as those involved in PR and brand management.
3. Graduates and undergraduates interested in the course.