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Advanced Skills of Office Management and E-Secretariat

Advanced Skills of Office Management and E-Secretariat

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Objectives:

  • Realise the importance of defining and understanding your crucial role as a
  • secretary or office manager.
  • Be able to plan, organize and prioritize effectively by using computer.
  • Use filing and archiving systems by using computer effectively.
  • Foster a productive and efficient office environment.
  • Organize and structure processes and procedures by using computer properly.
  • Better utilize and organize your time by using computer programs.
  • File and archive your electronic documents easily.
  • Use office management software effectively.

Contents:

Understanding the core components of the office manager role:

  • Functions.
  • Roles.
  • Responsibilities.

The Art of Effective Planning and Organizing by using computer:

  • How to plan — a step by step framework for success.
  • Documentation control - ensuring you have the facts at your fingertips.
  • Organizing and structuring processes and procedures.
  • Problem solving and decision making.

Effective Communication — written and spoken:

  • Email communication.
  • Meetings.

Office management software.

  • Filing and classification of files.
  • Making presentations.
  • Time management by using computer.
  • Planning for meeting management by computer.
  • E-meetings management.

Effective filing and archiving system by using computer:

  • Understanding the different technique of filing and archiving.
  • Document identification and classification.
  • Document preparation.
  • Office Etiquette.
  • Handling confidential information.
  • Dealing with sensitive information.
  • Developing a professional image.
  • Policies and procedures.

Archiving your E-mail and Documents.

Exercises and case studies.

Who should attend?

  • Office Managers, Management Assistants, Senior Secretaries.
  • Anyone becoming an office manager, executive secretary, or taking office management responsibilities.
  • Lecturers, instructors and professionals teaching subjects related to the program title.

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 01-01-2018 05-01-2018 Enquire
Course Code:3591
2 2,750 05-03-2018 09-03-2018 Enquire
Course Code:3592
3 2,750 07-05-2018 11-05-2018 Enquire
Course Code:3593
4 2,750 02-07-2018 06-07-2018 Enquire
Course Code:3594
5 2,750 03-09-2018 07-09-2018 Enquire
Course Code:3595
6 2,750 05-11-2018 09-11-2018 Enquire
Course Code:3596

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 11-02-2018 15-02-2018 Enquire
Course Code:3687
2 3,250 08-04-2018 12-04-2018 Enquire
Course Code:3688
3 3,250 10-06-2018 14-06-2018 Enquire
Course Code:3689
4 3,250 12-08-2018 16-08-2018 Enquire
Course Code:3690
5 3,250 07-10-2018 11-10-2018 Enquire
Course Code:3691
6 3,250 09-12-2018 13-12-2018 Enquire
Course Code:3692
7 3,250 28-01-2018 01-02-2018 Enquire
Course Code:3699
8 3,250 25-03-2018 29-03-2018 Enquire
Course Code:3700
9 3,250 27-05-2018 31-05-2018 Enquire
Course Code:3701
10 3,250 29-07-2018 02-08-2018 Enquire
Course Code:3702
11 3,250 23-09-2018 27-09-2018 Enquire
Course Code:3703
12 3,250 25-11-2018 29-11-2018 Enquire
Course Code:3704

London

# Price ($) From
d-m-Y
To Action
1 4,250 12-02-2018 16-02-2018 Enquire
Course Code:4894
2 4,250 09-04-2018 13-04-2018 Enquire
Course Code:4895
3 4,250 11-06-2018 15-06-2018 Enquire
Course Code:4896
4 4,250 13-08-2018 17-08-2018 Enquire
Course Code:4897
5 4,250 08-10-2018 12-10-2018 Enquire
Course Code:4898
6 4,250 10-12-2018 14-12-2018 Enquire
Course Code:4899
7 4,250 29-01-2018 02-02-2018 Enquire
Course Code:4906
8 4,250 26-03-2018 30-03-2018 Enquire
Course Code:4907
9 4,250 28-05-2018 01-06-2018 Enquire
Course Code:4908
10 4,250 30-07-2018 03-08-2018 Enquire
Course Code:4909
11 4,250 24-09-2018 28-09-2018 Enquire
Course Code:4910
12 4,250 26-11-2018 30-11-2018 Enquire
Course Code:4911