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Effective Office Management and Administrator Skills

Effective Office Management and Administrator Skills

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Introduction"Effective Office Management and Administrator Skills":

This is an exciting and interactive seminar "Effective Office Management and Administrator Skills". It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss’ and their organization's success.

Objectives:

By the end of the course, participants should have:

  • Extended their understanding of their roles and the key contribution they make to organizational success
  • Reviewed their working relationships
  • Reviewed and developed their personal organisation, communication and interpersonal skills
  • Developed an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Seminar Outlines:

The Office Administrator & Personal Assistant’s Roles

  • The ‘competence’ model and the competences of effective Office Administrators
  • Executive Secretaries and Personal Assistants
  • Organizational structures and cultures
  • Managing working relationships

Managing Time and Stress:

  • Time stealers and personal style
  • Helping others manage time
  • Managing interruptions and access
  • Planning and priority setting
  • Daily routines
  • Introduction to project management techniques
  • Monitoring progress
  • Dealing with crises
  • Understanding and managing stress in self and others

Communication Skills:

  • Avoiding communication breakdown
  • Listening skills
  • Assertiveness
  • Managing requests
  • Managing conflict
  • Giving and receiving delegation
  • Constructive criticism skills
  • Meetings

Desk Management:

  • Office layout and ergonomics
  • Information systems
  • Managing the paper load
  • Getting the best from e-mail and office technology

Written Communication Skills:

  • Report and letter writing
  • Taking notes and writing minutes
  • Editing and proof-reading skills

Supervising Administrative Staff:

  • Motivating
  • Coaching and training staff ü Appraisal

Who should attend?

  • Office administrators.
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 15-01-2018 19-01-2018 Enquire
Course Code:3579
2 2,750 19-03-2018 23-03-2018 Enquire
Course Code:3580
3 2,750 21-05-2018 25-05-2018 Enquire
Course Code:3581
4 2,750 16-07-2018 20-07-2018 Enquire
Course Code:3582
5 2,750 17-09-2018 21-09-2018 Enquire
Course Code:3583
6 2,750 19-11-2018 23-11-2018 Enquire
Course Code:3584

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 11-02-2018 15-02-2018 Enquire
Course Code:3705
2 3,250 08-04-2018 12-04-2018 Enquire
Course Code:3706
3 3,250 10-06-2018 14-06-2018 Enquire
Course Code:3707
4 3,250 12-08-2018 16-08-2018 Enquire
Course Code:3708
5 3,250 07-10-2018 11-10-2018 Enquire
Course Code:3709
6 3,250 09-12-2018 13-12-2018 Enquire
Course Code:3710

London

# Price ($) From
d-m-Y
To Action
1 4,250 12-02-2018 16-02-2018 Enquire
Course Code:4912
2 4,250 09-04-2018 13-04-2018 Enquire
Course Code:4913
3 4,250 11-06-2018 15-06-2018 Enquire
Course Code:4914
4 4,250 13-08-2018 17-08-2018 Enquire
Course Code:4915
5 4,250 08-10-2018 12-10-2018 Enquire
Course Code:4916
6 4,250 10-12-2018 14-12-2018 Enquire
Course Code:4917