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Electronic Office Management and Executive Secretariat

Electronic Office Management and Executive Secretariat

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Objectives "Electronic Office Management and Executive Secretariat":

  • In attending this program, delegates will be able to: Identify the key components within the job role of the Office Manager /Executive Assistant to fulfil their job role effectively.
  • Understand what makes an effective executive secretary.
  • Be a strategic partner to his/her boss.
  • Learn better ways to think on his/her feet with powerful decision-making techniques.
  • Enhance team communication skills to a higher level.
  • Work under pressure to achieve objectives.
  • Build an approach that suits their own style and workplace.
  • Develop techniques for using your initiative and ‘Thinking Outside the. Box ’.
  • Manage difficult people and situations.
  • Identify and practice approaches that will be of benefit to them in managing the tensions and demands of their workplace in such a position.
  • Discuss experiences with fellow delegates and learn possible techniques for advancement of such skills in facilitator – led discussions.

Contents:

The Role of the Executive Secretary/PA:

  • Job definition and analysis.
  • Identification of personality type.
  • How to project an image of self-confidence and professionalism.

Time and Stress Management:

  • Analyze time usage.
  • Work prioritizing and scheduling.
  • Travel arrangements.
  • Diary management.
  • The key steps in the problem-solving and decision-making model.
  • Teams and decision-making.
  • Different strategies that can be used in decision-making.

Communications: What is communication?

  • Improving communications within an existing team.
  • Oral and listening skills.
  • Reporting to Management.
  • Negotiation skills and techniques.
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations.
  • Effective Communication.
  • Communication barriers.
  • Use body language effectively.
  • Positive thinking.
  • Listening skills.
  • Dealing with difficult people and difficult situations.

Organizing Meeting:

  • What makes good meetings good / bad meetings bad? ü Obstacles to meeting effectiveness.
  • Key Characteristics of an effective meeting.
  • Meeting rules.
  • Meeting process.
  • Agenda setting.
  • Meeting evaluation.
  • Meeting room.
  • Recording devices

The Working Day:

  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week.
  • Identifying an approach and style that suits you as an individual.
  • Reporting to Management – presentation and negotiation techniques
  • Personal Action Plan.
  • Using computer and electronic office management and secretary (work- shop).

Who should attend?

The course is targeted at:

  • Office Administrators.
  • Office Managers.
  • Supervisors of clerical and administrative staff. ü Executive Secretaries.
  • Executive or Personal Assistant to Senior Management. ü Individuals with office management experience. 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:3573
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:3574
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:3575
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:3576
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:3577
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:3578

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:3681
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:3682
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:3683
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:3684
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:3685
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:3686

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:4888
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:4889
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:4890
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:4891
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:4892
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:4893