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Excellence in the Work of Modern Secretariat and Advanced Office Management

Excellence in the Work of Modern Secretariat and Advanced Office Management

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Objectives "Excellence in the Work of Modern Secretariat and Advanced Office Management":

In attending this program, delegates will be able to:

  • Identify the key components within the job role of the Office Manager/ Executive Assistant to fulfil their job role effectively.
  • Understand what makes an effective executive secretary.
  • Be a strategic partner to his/her boss.
  • Learn better ways to think on his/her feet with powerful decision making techniques.
  • Enhance team communication skills to a higher level.
  • Work under pressure to achieve objectives.
  • Build an approach that suits their own style and workplace.
  • Develop techniques for using your initiative and ‘Thinking Outside the. Box ’.
  • Manage difficult people and situations.
  • Identify and practice approaches that will be of benefit to them in managing the tensions and demands of their workplace in such a position.
  • Discuss experiences with fellow delegates and learn possible techniques for advancement of such skills in facilitator – led discussions.

Contents:

The Role of the Executive Secretary/PA:

  • Job definition and analysis.
  • Identification of personality type.
  • How to project an image of self-confidence and professionalism.

Time and Stress Management:

  • Analyze time usage.
  • Work prioritizing and scheduling.
  • Travel arrangements.
  • Diary management.
  • The key steps in the problem-solving and decision-making model. ü Teams and decision-making.
  • Different strategies that can be used in decision-making.

Communications: What is communication?

  • Improving communications within an existing team.
  • Oral and listening skills.
  • Reporting to Management.
  • Negotiation skills and techniques.
  • Comparison of telephone / face-to-face / written communications, their effectiveness and suitability for different situations.
  • Effective Communication.
  • Communication barriers.
  • Use body language effectively.
  • Positive thinking.
  • Listening skills.
  • Dealing with difficult people and difficult situations.

Organizing Meeting:

  • What makes good meetings good / bad meetings bad?
  • Obstacles to meeting effectiveness.
  • Key Characteristics of an effective meeting.
  • Meeting rules.
  • Meeting process.
  • Agenda setting.
  • Meeting evaluation.
  • Meeting room.
  • Recording devices

The Working Day:

  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week.
  • Identifying an approach and style that suits you as an individual.
  • Reporting to Management – presentation and negotiation techniques
  • Personal Action Plan.
  • Using computer and electronic office management and secretary (work- shop).

Who should attend?

The course is targeted at:

  • Office Administrators.
  • Office Managers.
  • Supervisors of clerical and administrative staff.
  • Executive Secretaries.
  • Executive or Personal Assistant to Senior Management.
  • Individuals with office management experience.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 05-02-2018 09-02-2018 Enquire
Course Code:3561
2 2,750 02-04-2018 06-04-2018 Enquire
Course Code:3562
3 2,750 04-06-2018 08-06-2018 Enquire
Course Code:3563
4 2,750 06-08-2018 10-08-2018 Enquire
Course Code:3564
5 2,750 01-10-2018 05-10-2018 Enquire
Course Code:3565
6 2,750 03-12-2018 07-12-2018 Enquire
Course Code:3566

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 23-12-2018 27-12-2018 Enquire
Course Code:3669
2 3,250 25-02-2018 01-03-2018 Enquire
Course Code:3670
3 3,250 29-04-2018 03-05-2018 Enquire
Course Code:3671
4 3,250 24-06-2018 28-06-2018 Enquire
Course Code:3672
5 3,250 26-08-2018 30-08-2018 Enquire
Course Code:3673
6 3,250 28-10-2018 01-11-2018 Enquire
Course Code:3674

London

# Price ($) From
d-m-Y
To Action
1 4,250 24-12-2018 28-12-2018 Enquire
Course Code:4876
2 4,250 26-02-2018 02-03-2018 Enquire
Course Code:4877
3 4,250 30-04-2018 04-05-2018 Enquire
Course Code:4878
4 4,250 25-06-2018 29-06-2018 Enquire
Course Code:4879
5 4,250 27-08-2018 31-08-2018 Enquire
Course Code:4880
6 4,250 29-10-2018 02-11-2018 Enquire
Course Code:4881