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Modern Techniques in Office and Document Management

Modern Techniques in Office and Document Management

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Modern Techniques in Office and Document Management

Objectives: By the end of the program, you will:

  • Understand the key the concepts of document and records management.
  • Use the concepts of document and records management to deliver business drivers.
  • Link how document and records management can be implemented across your organisation.
  • Explore the implications of an Enterprise Content Management (ECM) strategy in conjunction with document and records management.
  • Understand document and records management lifecycle
  • Create a document and records management plan of action to implement in their organisation.
  • Learn from best practice implementations and case studies.
  • Recognize the best ways and techniques of Document and records management strategies.
  • Realise the importance of defining and understanding your crucial role as a secretary or office manager.
  • Be able to plan, organize and prioritize effectively by using computer.
  • Use filing and archiving systems by using computer effectively.
  • Foster a productive and efficient office environment.
  • Organize and structure processes and procedures by using computer properly.
  • Better utilize and organize your time by using computer programs.
  • File and archive your electronic documents easily.
  • Use office management software effectively.

Contents:

Strategy and understanding key elements:

  • Introducing document and records management.
  • Business case and drivers.
  • Creating business requirements.
  • Managing information assets.
  • Understanding the terminology.
  • Document and records management strategies.
  • Information governance.

Concepts and set up components:

  • Document and records lifecycle.
  • Capture, store and management.
  • Preserve and archive.
  • Presentation and delivery.
  • Metadata and indexing.
  • Classification schemes.
  • Searching and retrieving.
  • Controls and security.
  • Legislation, standards and regulation.

Process and delivery:

  • Information audit and survey.
  • Business case.
  • Business requirements.
  • Business classification scheme.
  • IT infrastructure details.
  • Model office and rollout.

The Art of Effective Planning and Organizing by using computer:

  • How to plan – a step-by-step framework for success.
  • Documentation control – ensuring you have the facts at your fingertips.
  • Organizing and structuring processes and procedures.
  • Problem solving and decision-making.

Effective Communication – written and spoken:

  • Email communication.
  • Meetings.

Office management software.

Filing and classification of files.

Making presentations.

Time management by using computer.

Planning for meeting management by computer.

E-meetings management.

Case studies and exercises.

Who should attend?

This program will be useful and productive for all those who are interested in understanding document and records management. It will be specifically of benefit to:

  • Technical staff.
  • Office Managers, Management Assistants, Senior Secretaries.
  • Document and Records Management personnel.
  • Document Management Supervisors.
  • Solution Providers.
  • Users of Document and Records Management.
  • Personnel seeking to enhance their skills.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 19-02-2018 23-02-2018 Enquire
Course Code:3549
2 2,750 16-04-2018 20-04-2018 Enquire
Course Code:3550
3 2,750 18-06-2018 22-06-2018 Enquire
Course Code:3551
4 2,750 20-08-2018 24-08-2018 Enquire
Course Code:3552
5 2,750 15-10-2018 19-10-2018 Enquire
Course Code:3553
6 2,750 17-12-2018 21-12-2018 Enquire
Course Code:3554

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 07-01-2018 11-01-2018 Enquire
Course Code:3657
2 3,250 11-03-2018 15-03-2018 Enquire
Course Code:3658
3 3,250 13-05-2018 17-05-2018 Enquire
Course Code:3659
4 3,250 08-07-2018 12-07-2018 Enquire
Course Code:3660
5 3,250 09-09-2018 13-09-2018 Enquire
Course Code:3661
6 3,250 11-11-2018 15-11-2018 Enquire
Course Code:3662

London

# Price ($) From
d-m-Y
To Action
1 4,250 08-01-2018 12-01-2018 Enquire
Course Code:4864
2 4,250 12-03-2018 16-03-2018 Enquire
Course Code:4865
3 4,250 14-05-2018 18-05-2018 Enquire
Course Code:4866
4 4,250 09-07-2018 13-07-2018 Enquire
Course Code:4867
5 4,250 10-09-2018 14-09-2018 Enquire
Course Code:4868
6 4,250 12-11-2018 16-11-2018 Enquire
Course Code:4869