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Report and Letter Preparation and Writing

Report and Letter Preparation and Writing

CUSTOMER SERVICE, OFFICE AND SECRETARIAL


Report and Letter Preparation and Writing

Objectives:

Participants attending the program will:

  • Improve their Basic English language skills.
  • Be able to plan and prepare their documents quickly and efficiently.
  • Show they can produce effective minutes and reports.
  • Know how to avoid the pitfalls of written communications.
  • Be able to produce persuasive communications to get better results in the workplace.
  • Compose grammatically correct documents.
  • Plan and prepare effectively.
  • Produce professional letters and reports.
  • Write persuasive communications.

Contents:

  • Back to basics:
    • The importance of written communications.
    • Barriers to good communication.
    • English grammar.
    • Proofreading skills.
    • Common mistakes.
  • Professional written communications:
    • Planning and preparation.
    • Structuring your work.
    • Guidelines for composing written communications.
    • Avoiding clichés.
    • •Tone and style.
    • Layout and presentation.
  • Writing letters:
    • Improve your note-taking system. •
    • •Drafting.
    • What to write and how.
    • Improving your relationship with the reader through writing.
  • Report writing:
    • Setting objectives.
    • Sorting information. 
    • Writing the report.
    • Style and presentation.
  • Persuasive communications:
    • Consider your audience.
    • Choosing the best words. •
    • Phrases that work.
    • Avoiding biased, sexist and damaging language.
    • Delivering bad news.

Who should attend?

  • Heads of Departments.
  • Office Heads.
  • Secretarial Staff.
  • Those whose jobs include writing reports and/or memos.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 29-01-2018 02-02-2018 Enquire
Course Code:3507
2 2,750 19-03-2018 23-03-2018 Enquire
Course Code:3508
3 2,750 14-05-2018 18-05-2018 Enquire
Course Code:3509
4 2,750 30-07-2018 03-08-2018 Enquire
Course Code:3510
5 2,750 17-09-2018 21-09-2018 Enquire
Course Code:3511
6 2,750 12-11-2018 16-11-2018 Enquire
Course Code:3512

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:3615
2 3,250 22-04-2018 26-04-2018 Enquire
Course Code:3616
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:3617
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:3618
5 3,250 21-10-2018 25-10-2018 Enquire
Course Code:3619
6 3,250 23-12-2018 27-12-2018 Enquire
Course Code:3620

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:4822
2 4,250 23-04-2018 27-04-2018 Enquire
Course Code:4823
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:4824
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:4825
5 4,250 22-10-2018 26-10-2018 Enquire
Course Code:4826
6 4,250 24-12-2018 28-12-2018 Enquire
Course Code:4827