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Crisis Management and Effective Decision Making

Crisis Management and Effective Decision Making


Crisis Management and Effective Decision Making


By the end of the program, participants are expected to:

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.
  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid miss-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
  • Describe the steps in the decision making process.
  • Identify the assumptions of the rational decision making model.
  • Define certainty, risk, and uncertainty as they relate to decision making.
  • Describe the actions of the bounded rational decision maker.
  • Identify the two types of decision problems and the two types of decisions that are used to solve them.
  • Define heuristics and explain how they affect the decision making process.
  • Identify four decision making styles .
  • Describe the advantages and disadvantages of group decisions.


  • •Understanding Crisis Management:
    • How to manage a crisis?
    • Virtually every crisis contains the seeds of success as well as the roots of failure.
    • The Rationale of the Crisis Manager.
  • •Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
  • •Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis. •Who else inside and outside the organization should be involved? •Evaluating your risks and vulnerabilities; consider the worse-case scenarios. •Understanding 'denial-curve' and 'group-think' syndromes.
  • •Who decides who sits in the 'hot-seat'?
    • Case Studies, why some companies fail and others survive?
  • •Who owns the mitigation process?
    • Self-evaluating questionnaires
  • •Developing and Implementing Emergency Plans
    • Twelve point check list covering the whole planning process
    • Mutual Aid arrangements
    • Company-wide strategic contingency plans
    • Service or departmental plans
    • Building evacuation plans
  • •Crisis Management and Communications.
  • Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop
  • Dealing with a crisis - the 'communications' perspective
  • •Command and Control Issues
    • Operational (at the scene)
    • Tactical (at the forward control point/incident command)
    • Strategic (boardroom level/emergency operations centre)
  • •On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media. 'How to' sessions include
    • Organizing a Press Conference
    • Conducting Radio and Television Interviews
  • •Case Study Exercise: Crisis Communications Strategy.
  • Develop a crisis communications strategy and action plan based upon a given scenario
  • Incident Management & Aftermath
  • •Alerting and Warning. Case Studies. What can go right and what can go wrong •Case Studies - Texas City Disasters 1947 and April 2005
  • Major Incident Simulation - Role Playing Workshop
    • Syndicate selection
    • Reporting back
  • •Potential Psychological & Welfare problems in Crisis Management
    • How to improve staff morale and confidence in the process
    • The psychological effects during and after an incident involving injuries - and worse
    • Looking after yourself and your staff
  • Leadership Behavior and Behavioral Safety
  • •Validating plans and procedures:
    • Discuss the four types of exercise.
    • How to get the most out of an exercise.
  • •Critique report writing, executive summaries and recommendations
    • How to keep all 'stakeholders' informed
    • Prioritizing the Recommendations
    • Examples of critique questionnaires

Who Should Attend?

This program will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management response and recovery mechanisms. In addition, it will raise the awareness of those Senior Executives who may need to make decisions properly.


Kuala Lumpur

# Price ($) From
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:3849
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:3850
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:3851
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:3852
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:3853
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:3854


# Price ($) From
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:4011
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:4012
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:4013
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:4014
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:4015
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:4016


# Price ($) From
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:5056
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:5057
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:5058
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:5059
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:5060
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:5061