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Effective Communication and Management Skills

Effective Communication and Management Skills

MANAGEMENT, SUPERVISION AND LEADERSHIP


Effective Communication and Management Skills

Objectives:

  • Communicate more effectively with your boss and co- workers.
  • Build stronger working relationships with co- workers up and down the ladder.
  • Feel at ease in any business setting: meetings, client lunches and social functions.
  • Deal with difficult co -workers and tough situations calmly and confidently.
  • Keep your attitude positive and your motivation high.
  • Communicate assertively and confidently, without coming off as overly aggressive.
  • Work more effectively with co -workers or bosses who’ve been difficult in the past.
  • Master “the new business etiquette” and feel at ease in all workplace situations.
  • Make a dynamic first impression with everyone you meet.
  • Double the amount of information you receive by using active listening skills.
  • Improve work relationships by building rapport with co -workers up and down the ladder.
  • Use the power of your voice to convey an authoritative image.
  • Earn the reputation of an effective communicator who’s a highly valuable asset to the organization.
  • Keep yourself motivated – every day.

Contents:

  • The nature of Communications:
    • Creation.
    • Transmission.
    • Interpretation and use of information.
  • Barriers to effective communications.
  • Overcoming barriers to communication.
  • The main categories of communication.
  • Analyzing different types of communication.
  • Presentation Techniques.
  • Managing Effective Meetings:
    • Objectives.
    • Agenda preparation.
    • Taking minutes.
  • Gaining participation and contribution of members:
    • Involving the team.
    • Action Planning.
    • Achieving the Objectives of the meeting.
  • Negotiation Techniques, Strategies and Tactics.
  • Influencing Techniques, Different approaches.
  • Interpersonal Skills.
  • Stress and Its effect on Interpersonal skills.
  • The Change Environment and Its effect on Interpersonal skills.
  • Positive attitudes.
  • Relationships with superiors, peers and subordinates.
  • Group dynamics.
  • Effective Teamwork.

Who should attend?

  • HR Personnel.
  • Help Desk Staff.
  • Frontline staff.
  • Administrative assistants.
  • Sales Personnel.
  • Customer service personnel.
  • IT professionals.
  • Team leaders.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 12-02-2018 16-02-2018 Enquire
Course Code:3831
2 2,750 09-04-2018 13-04-2018 Enquire
Course Code:3832
3 2,750 11-06-2018 15-06-2018 Enquire
Course Code:3833
4 2,750 13-08-2018 17-08-2018 Enquire
Course Code:3834
5 2,750 08-10-2018 12-10-2018 Enquire
Course Code:3835
6 2,750 10-12-2018 14-12-2018 Enquire
Course Code:3836

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 23-12-2018 27-12-2018 Enquire
Course Code:3993
2 3,250 04-03-2018 08-03-2018 Enquire
Course Code:3994
3 3,250 06-05-2018 10-05-2018 Enquire
Course Code:3995
4 3,250 01-07-2018 05-07-2018 Enquire
Course Code:3996
5 3,250 02-09-2018 06-09-2018 Enquire
Course Code:3997
6 3,250 04-11-2018 08-11-2018 Enquire
Course Code:3998

London

# Price ($) From
d-m-Y
To Action
1 4,250 01-01-2018 05-01-2018 Enquire
Course Code:5038
2 4,250 05-03-2018 09-03-2018 Enquire
Course Code:5039
3 4,250 07-05-2018 11-05-2018 Enquire
Course Code:5040
4 4,250 02-07-2018 06-07-2018 Enquire
Course Code:5041
5 4,250 03-09-2018 07-09-2018 Enquire
Course Code:5042
6 4,250 05-11-2018 09-11-2018 Enquire
Course Code:5043