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Enhancement of Administrative and Supervisory Skills

Enhancement of Administrative and Supervisory Skills

MANAGEMENT, SUPERVISION AND LEADERSHIP


Enhancement of Administrative and Supervisory Skills

Introduction:

This is an exciting and interactive program designed to help experienced and new supervisors and managers review their roles, develop their administrative & supervisory skills, extend their knowledge and examine the approaches needed to perform effectively in the modern organisation.

Objectives:

By the end of the program, participants will be able to:

  • Have a clear process for establishing and clarifying their role.
  • Understand the keys to better communications and begin to practice them.
  • Recognise the most effective administrative and supervisory techniques.
  • Have a wide range of techniques to improve motivation and enhance individual performance.
  • Develop their ability to influence people.
  • Develop their skills in dealing with difficult situations and people.
  • Employ different techniques in problem solving and decision making skills, which can be adapted to different situations.
  • Use various motivational techniques for greater commitment and output.
  • Motivate their staff for more creative output.
  • Establish a positive work atmosphere for maximum productivity.

Contents:

  • The concerns of the leader or supervisor.
  • The job of the leader and supervisor.
  • What staff wants from their leaders or supervisors.
  • Communicating clearly.
  • Motivating with praise.
  • Constructive criticism & feedback.
  • Delegating with confidence.
  • Effective active listening.
  • Planning and organising a winning creative team effort.
  • Communicating for high performance and morale.
  • The impact of feedback and recognition on performance.
  • Empowering employees for high achievement.
  • Counseling employees for improved results.
  • Practical techniques for managing time.
  • Improving leadership effectiveness.
  • What people look for in their jobs.
  • Motivational techniques for greater commitment and output.
  • Counseling for performance improvement.
  • Delegating effectively.
  • Goal setting – S.M.A.R.T goals.
  • Performance appraisals that work.
  • Introducing new employees to the job.
  • Motivating your people during change.
  • Preparing for change.
  • Adapting to change.
  • The effect of different leadership styles on the team climate.
  • Choosing the appropriate style in different situations.
  • Dealing with cultural differences in teams.
  • The Decision Making Process.
  • Case studies.

Who Should Attend?

  • Leaders and supervisors who are responsible for leading and supervising others.
  • Experienced leaders and supervisors who are being prepared for promotion.
  • New managers and Supervisors who need to quickly gain the skills necessary to succeed in their position and raise the career ladder.

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 26-02-2018 02-03-2018 Enquire
Course Code:3819
2 2,750 23-04-2018 27-04-2018 Enquire
Course Code:3820
3 2,750 25-06-2018 29-06-2018 Enquire
Course Code:3821
4 2,750 27-08-2018 31-08-2018 Enquire
Course Code:3822
5 2,750 22-10-2018 26-10-2018 Enquire
Course Code:3823
6 2,750 24-12-2018 28-12-2018 Enquire
Course Code:3824

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 14-01-2018 18-01-2018 Enquire
Course Code:3981
2 3,250 18-03-2018 22-03-2018 Enquire
Course Code:3982
3 3,250 20-05-2018 24-05-2018 Enquire
Course Code:3983
4 3,250 15-07-2018 19-07-2018 Enquire
Course Code:3984
5 3,250 16-09-2018 20-09-2018 Enquire
Course Code:3985
6 3,250 18-11-2018 22-11-2018 Enquire
Course Code:3986

London

# Price ($) From
d-m-Y
To Action
1 4,250 15-01-2018 19-01-2018 Enquire
Course Code:5026
2 4,250 19-03-2018 23-03-2018 Enquire
Course Code:5027
3 4,250 21-05-2018 25-05-2018 Enquire
Course Code:5028
4 4,250 16-07-2018 20-07-2018 Enquire
Course Code:5029
5 4,250 17-09-2018 21-09-2018 Enquire
Course Code:5030
6 4,250 19-11-2018 23-11-2018 Enquire
Course Code:5031