Risk and Crisis Management
Risk and Crisis Management
There are various risks and crisis circumstances which can put your business under unexpected pressure. Forces such as economic downturns or natural disasters can have shock effects on global business. Therefore, assessing and managing these pressures have become necessary lessons.
At the end of this program, participants will be able to:
- Know what risks and crisis situations may encompass
- Become skilled at contingency planning so unexpected situations have minimal impact
- Decide whether their business needs a dedicated team to handle emergency situations
- Create an effective set of standards to respond to emergency situations
- Keep a business running with stability regardless of external impacts
Module 1 - What should be in place before the event?
- Understanding Crisis Management
- How to manage a crisis?
- Virtually every crisis contains the seeds of success as well as the roots of failure
- The Rationale of the Crisis Manager
- Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism
- Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
- Who else inside and outside the organisation should be involved?
- Evaluating your risks and vulnerabilities; Consider the worse-case scenarios
- Understanding 'denial-curve' and 'group-think' syndromes
- Who decides who sits in the 'hot-seat'?
- Case Studies, why some companies fail and others survive?
Module 2 - Pre-planning, who and what else should be considered?
- Who owns the mitigation process?
- Self-evaluating questionnaires
- Developing and Implementing Emergency Plans
- Twelve point check list covering the whole planning process
- Mutual Aid arrangements
- Company-wide strategic contingency plans
- Service or departmental plans
- Building evacuation plans
- Crisis Management and Communications. Emergency Centre/s
- Developing and implementing a Business Continuity Management (BCM) strategy
- Business Impact Analysis. Case Study and Workshop
Module 3 - Dealing with a crisis - the 'communications' perspective
- Command and Control Issues
- Operational (at the scene)
- Tactical (at the forward control point/incident command)
- Strategic (boardroom level/emergency operations centre)
- On Scene Crisis Management, essential elements for success
- Reputation Management - Managing the Media. 'How to' sessions include
- Organising a Press Conference
- Conducting Radio and Television Interviews
- Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and
- action plan based upon a given scenario
Module 4 - Incident Management & Aftermath
- Alerting and Warning. Case Studies. What can go right and what can go wrong
- Major Incident Simulation - Role Playing Workshop
- Syndicate selection
- Reporting back
- Potential Psychological & Welfare problems in Crisis Management
- How to improve staff morale and confidence in the process
- The psychological effects during and after an incident involving injuries - and worse
- Looking after yourself and your staff
- Questionnaire, are your batteries in good condition?
Module 5 - Leadership Behaviour and Behavioural Safety
- Validating plans and procedures
- Discuss the four types of exercise
- How to get the most out of an exercise
- Post Incident evaluations
- De-briefing skills - managing the de-briefs - hot and cold
- Critique report writing, executive summaries and recommendations
- How to keep all 'stakeholders' informed
- Prioritising the Recommendations
- Examples of critique questionnaires
- Closing the loop. How to continue the process
Who should attend? This course is designed for owners, managers and supervisors.