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Performance Development and its Role in Achieving Quality and Administrative Excellence

Performance Development and its Role in Achieving Quality and Administrative Excellence

MANAGEMENT, SUPERVISION AND LEADERSHIP


Performance Development and its Role in Achieving Quality and Administrative Excellence

Objectives:

  • Familiarize participants with the concept and importance of performance development and its role in achieving excellence.
  • Identify the requirements of achieving quality: concepts and requirements, elements and ingredients.
  • Understand the dimensions of the process of measuring and developing the formulation of action plans for improving performance in organizations.
  • Identify the criteria used in the formulation of work strategic plans for the development of performance.
  • Enable participants to use the different methods and tools of quality and administrative excellence.
  • Develop the skills of using the quantitative methods and realize their role in achieving excellence.
  • Enable participants to formulate strategies to enhance the performance to improve productivity and achieve excellence.
  • Identify the ways of developing the individual and institutional performance.
  • Develop the skills of using performance indicators and measures.
  • Enable participants to use computer information systems in developing action plans to improve performance productivity.
  • Provide the participants with the skills of designing surveys to measure and improve productivity.
  • Enable participants to implement and design measurement and evaluation plans to improve productivity and performance.
  • Identify the factors and constraints of performance development and how to deal with preventively and remedially.

Contents:

  • The concept and importance quality management.
  • The requirements of excellence.
  • Dimensions of the measurement process and the development of action plans for improving performance in organisations to achieve excellence.
  • The criteria used in the formulation of performance development.
  • Different methods in measuring and improving performance.
  • Quantitative methods and their role in improving the performance.
  • Strategic action plans for improving performance to achieve excellence.
  • Ways of developing individual and institutional performance.
  • The development of performance.
  • The design, implementation and evaluation of plans to improve performance.
  • Factors and constraints and ways of solving performance problems.
  • Exercises and case studies.

Who should attend?

• All staff in the field of organizational development, performance development, productivity, service and quality management.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:3729
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:3730
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:3731
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:3732
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:3733
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:3734

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:3891
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:3892
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:3893
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:3894
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:3895
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:3896

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:4936
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:4937
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:4938
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:4939
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:4940
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:4941