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Development of Communication Skills and Quality Chains

Development of Communication Skills and Quality Chains

PERSONAL AND COMMUNICATION SKILLS


Development of Communication Skills and Quality Chains

Objectives:

  • Communicate more effectively with your boss and co- workers.
  • Build stronger working relationships with co- workers up and down the ladder.
  • Feel at ease in any business setting: meetings, client lunches and social functions.
  • Deal with difficult co -workers and tough situations calmly and confidently.
  • Keep your attitude positive and your motivation high.
  • Communicate assertively and confidently, without coming off as overly aggressive.
  • Work more effectively with co -workers or bosses who’ve been difficult in the past.
  • Master “the new business etiquette” and feel at ease in all workplace situations.
  • Make a dynamic first impression with everyone you meet.
  • Double the amount of information you receive by using active listening skills.
  • Improve work relationships by building rapport with co -workers up and down the ladder.
  • Use the power of your voice to convey an authoritative image.
  • Earn the reputation of an effective communicator who’s a highly valuable asset to the organization.
  • Keep yourself motivated – every day.

Contents:

  • Introduction.
  • The nature of Communications:
    • Creation.
    • Transmission.
    • Interpretation and use of information.
  • Barriers to effective communications.
  • Overcoming barriers to communication.
  • The main categories of communication.
  • Analyzing different types of communication
  • Presentation Techniques.
  • Managing Effective Meetings:
    • • Objectives
    • Agenda preparation
    • Taking minutes.
  • Gaining participation and contribution of members:
    • •Involving the team.
    • Action Planning.
    • Achieving the Objectives of the meeting.
  • Negotiation Techniques, Strategies and Tactics.
  • Influencing Techniques, Different approaches.
  • Interpersonal Skills.
  • Stress and Its effect on Interpersonal skills.
  • The Change Environment and Its effect on Interpersonal skills.
  • Positive attitudes.
  • Relationships with superiors, peers and subordinates.
  • Group dynamics.
  • Effective Teamwork.

Who should attend?

  • HR Personnel.
  • Help Desk Staff.
  • Frontline staff.
  • Administrative assistants.
  • Sales Personnel.
  • Customer service personnel.
  • IT professionals.
  • Team leaders.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,750 22-01-2018 26-01-2018 Enquire
Course Code:4095
2 2,750 26-03-2018 30-03-2018 Enquire
Course Code:4096
3 2,750 28-05-2018 01-06-2018 Enquire
Course Code:4097
4 2,750 23-07-2018 27-07-2018 Enquire
Course Code:4098
5 2,750 24-09-2018 28-09-2018 Enquire
Course Code:4099
6 2,750 26-11-2018 30-11-2018 Enquire
Course Code:4100

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:4179
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:4180
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:4181
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:4182
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:4183
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:4184

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:5140
2 4,250 16-04-2018 20-04-2018 Enquire
Course Code:5141
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:5142
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:5143
5 4,250 15-10-2018 19-10-2018 Enquire
Course Code:5144
6 4,250 17-12-2018 21-12-2018 Enquire
Course Code:5145