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Practical Approaches to Achieve Quality and Boost Productivity

Practical Approaches to Achieve Quality and Boost Productivity

BUSINESS IMPROVEMENT AND QUALITY


Practical Approaches to Achieve Quality and Boost Productivity

Introduction:

This course is introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to tell you that our courses are especially designed for you by professionals and experts who have a long experience in the field.

We all know how important is the science of TQM in which it leads to the organizational success and sustainability. The need to understand it is increasing day after day in this rapidly changing world. In this course you will learn the TQM skills and processes. You will basically gain the practical experience to apply it in your working place. Various topics will be discussed such as TQM soft skills, barriers to quality achievement , customer satisfaction and how to achieve it, create a value in your service , take feedback , selection of quality criteria, and the success strategies.

Objectives: 

  1. Evaluate the skills and resources needed to implement TQM processes.
  2. Emphasize on soft skills for achieving world class standards.
  1. Understand different and up-to-date concepts of TQM.
  2. Appreciate the role TQM plays and will play in your organization.
  3. Review current strategies to improve them in order to have the best quality.
  4. Gain competitive advantage through the science of TQM.
  5. Develop their personal and interpersonal skills.
  6. Develop an action plan to help themselves, their bosses and other colleagues work in more effective and efficient ways.

Contents: 

Module 1: 

  1. Introduction to quality management concepts.
  1. Elements of quality management.
  2. Selection of quality criteria.
  3. Quality measurement processes.
  1. World-class standards.

Module 2:

  1. Development of TQM practices.
  2. Stages of Quality Management.
  3. Barriers to quality achievement.
  4. Balancing quality cost with customer satisfaction.
  5. Competitive advantage through TQM.
  • Module 3: 
  1. To  be customer focused.
  2. Ensuring customer feedback.
  1. ‘Best Value’ in public service.
  1. Ensuring employee feedback.
  2. Statistical quality control.
  3. Quality assurance planning.
  4. Continuous improvement planning.

Module 4: 

  1. Quality approval certification.
  2. Implementation processes.
  3. Quality audit procedures.
  4. Diagrams  in quality systems.
  5. TQM cost-benefit comparisons.
  6. Priority setting to correct defects and find gaps.

Module 5:

  1. Need for the right leadership.
  2. Increasing flexibility and minimizing resistance to change.
  3. Building multi-skilled TQM teams.
  4. Coordinating TQM processes.
  5. Setting up a work centered TQM project.

Who should attend? 

  1. Senior Managers in Manufacturing & Service Organizations
  2. Senior Managers in Private, Institutional or Governmental organizations.
  3. Quality Assurance Practitioners.
  1. Administrative Staff.
  2. Executive Secretaries.
  3. Personal Assistants.
  4. Interested candidates and researchers in the field of TQM.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 03-12-2018 07-12-2018 Enquire
Course Code:1104
2 2,950 01-10-2018 05-10-2018 Enquire
Course Code:1105
3 2,950 06-08-2018 10-08-2018 Enquire
Course Code:1106
4 2,950 04-06-2018 08-06-2018 Enquire
Course Code:1107
5 2,950 02-04-2018 06-04-2018 Enquire
Course Code:1108
6 2,950 05-02-2018 09-02-2018 Enquire
Course Code:1109

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 23-12-2018 27-12-2018 Enquire
Course Code:1111
2 3,250 25-02-2018 01-03-2018 Enquire
Course Code:1112
3 3,250 29-04-2018 03-05-2018 Enquire
Course Code:1113
4 3,250 24-06-2018 28-06-2018 Enquire
Course Code:1114
5 3,250 26-08-2018 30-08-2018 Enquire
Course Code:1115
6 3,250 28-10-2018 01-11-2018 Enquire
Course Code:1116

London

# Price ($) From
d-m-Y
To Action
1 4,250 29-10-2018 02-11-2018 Enquire
Course Code:1099
2 4,250 27-08-2018 31-08-2018 Enquire
Course Code:1100
3 4,250 25-06-2018 29-06-2018 Enquire
Course Code:1101
4 4,250 26-02-2018 02-03-2018 Enquire
Course Code:1102
5 4,250 30-04-2018 04-05-2018 Enquire
Course Code:1103
6 4,250 24-12-2018 28-12-2018 Enquire
Course Code:1110