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Advanced Total Quality Management (TQM) Strategies

Advanced Total Quality Management (TQM) Strategies

BUSINESS IMPROVEMENT AND QUALITY


Advanced Total Quality Management (TQM) Strategies

Introduction:

This course is happily introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to inform you that our courses are written by experts who have a long experience in the related field.

This is an exciting and interactive seminar which is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Allowing them to contribute to their own, their managers and their organization's success. This course will tackle important topics such as the office administrator and personal assistant’s roles, communication skills, desk management and written communication skills.As John Ruskin said 'Quality is never an accident. It is always the result of intelligent effort'.

Objectives:

By the end of the course, participants will be able to:

  1. Understand different and up-to-date concepts of TQM.
  2. Appreciate the role TQM plays and will play in your organization.
  3. Review current strategies to improve them in order to have the best quality.
  4. Gain competitive advantage through the science of TQM.
  5. Develop their personal and interpersonal skills.
  6. Develop an action plan to help themselves, their bosses and other colleagues work in more effective and efficient ways.

 

Contents:

Module 1:

  1. The ‘Competence’ model.
  2. The competences of effective office administrators.
  3. Executive secretaries and personal assistants.
  4. Organization structures and cultures.
  5. Managing working relationships.

Module 2:

  1. Time stealers and productive personal style.
  2. Helping others manage time.
  3. Managing interruptions and access.
  4. Planning and priority setting.
  5. Daily routines.
  6. Basics of project management techniques.
  7. Monitoring progress.
  8. Crises management.
  9. Understanding and managing stress in self and others.

Module 3:

  1. Avoiding communication breakdown.
  2. Listening skills.
  3. Managing requests.
  4. Managing conflict.
  5. Giving and receiving delegation.
  6. Constructive criticism skills.

Module 4:

  1. Office layout and ergonomics.
  2. Information systems.
  3. Managing paper loads.
  4. Utilization of e-mail and office technology.

Module 5:

  1. Report and letter writing.
  2. Taking notes and writing minutes.
  3. Editing and proof-reading skills.
  4. Supervising administrative staff:
  5. Coaching and training staff.

Who should attend?

  1. Office Administrators.
  2. Supervisors Of Clerical
  3. Administrative Staff.
  1. Executive Secretaries.
  2. Personal Assistants.
  3. Interested candidates and researchers in the field of TQM.

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 06-01-2019 10-01-2019 Enquire
Course Code:2377
2 3,250 03-03-2019 07-03-2019 Enquire
Course Code:2378
3 3,250 05-05-2019 09-05-2019 Enquire
Course Code:2379
4 3,250 07-07-2019 11-07-2019 Enquire
Course Code:2380
5 3,250 01-09-2019 05-09-2019 Enquire
Course Code:2381
6 3,250 03-11-2019 07-11-2019 Enquire
Course Code:2382

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 25-02-2019 01-03-2019 Enquire
Course Code:2503
2 2,950 22-04-2019 26-04-2019 Enquire
Course Code:2504
3 2,950 24-06-2019 28-06-2019 Enquire
Course Code:2505
4 2,950 19-08-2019 23-08-2019 Enquire
Course Code:2506
5 2,950 21-10-2019 25-10-2019 Enquire
Course Code:2507
6 2,950 23-12-2019 27-12-2019 Enquire
Course Code:2508

London

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:2629
2 4,500 15-04-2019 19-04-2019 Enquire
Course Code:2630
3 4,500 17-06-2019 21-06-2019 Enquire
Course Code:2631
4 4,500 12-08-2019 16-08-2019 Enquire
Course Code:2632
5 4,500 14-10-2019 18-10-2019 Enquire
Course Code:2633
6 4,500 16-12-2019 20-12-2019 Enquire
Course Code:2634

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:2755
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:2756
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:2757

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:3463
2 4,500 24-06-2019 28-06-2019 Enquire
Course Code:3464
3 4,500 21-10-2019 25-10-2019 Enquire
Course Code:3465

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:7836
2 4,500 17-06-2019 21-06-2019 Enquire
Course Code:7837
3 4,500 14-10-2019 18-10-2019 Enquire
Course Code:7838

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:8544
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:8545
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:8546

Frankfurt

# Price ($) From
d-m-Y
To Action
1 4,500 04-02-2019 08-02-2019 Enquire
Course Code:9252
2 4,500 03-06-2019 07-06-2019 Enquire
Course Code:9253
3 4,500 30-09-2019 04-10-2019 Enquire
Course Code:9254

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 28-01-2019 01-02-2019 Enquire
Course Code:12924
2 3,000 27-05-2019 31-05-2019 Enquire
Course Code:12925
3 3,000 23-09-2019 27-09-2019 Enquire
Course Code:12926

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 21-01-2019 25-01-2019 Enquire
Course Code:13497
2 3,000 20-05-2019 24-05-2019 Enquire
Course Code:13498
3 3,000 16-09-2019 20-09-2019 Enquire
Course Code:13499

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 14-01-2019 18-01-2019 Enquire
Course Code:14205
2 3,000 13-05-2019 17-05-2019 Enquire
Course Code:14206
3 3,000 09-09-2019 13-09-2019 Enquire
Course Code:14207

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:10554
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:10555
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:10556

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:9846
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:9847
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:9848

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:11262
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:11263
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:11264

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:11970
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:11971
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:11972