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Leading Total Quality Management (TQM)

Leading Total Quality Management (TQM)

BUSINESS IMPROVEMENT AND QUALITY


Leading Total Quality Management (TQM)

Introduction:

This course is introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to tell you that our courses are especially designed for you by professionals and experts who have a long experience in the field.

This is an exciting and interactive seminar which is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Allowing them to contribute to their own, their managers and their organization's success. As Peter Drucker said

 'Management is doing things right; leadership is doing the right things.'

Objectives:

By the end of the course, participants will be able to:

  1. Have a comprehensive understanding in the needed actions and key contribution they should make  to ace organizational success.
  2. Reviewand analyze their working relationships in order to improve them to act like professionals.
  3. Develop their personal organization, communication and interpersonal skills.
  4. Manage different processes from the simplest to the most complicated with the highest quality.
  5. Create  an action plan to help themselves, their bosses and other colleagues work in more effective and efficient ways.

Contents:

Module 1:

  1. The office administrator and personal assistant’s roles.
  2. Improvement of quality and performance in all functions.
  1. TQM which exceeds expectations and adds competence.
  2. TQM importance for executive secretaries and personal assistants.
  3. Organization structures and cultures.
  4. Managing working relationships.
  5. Strategic approach and TQM.

Module 2:

  1. Managing Time and Stress.
  1. It's now or never to achieve you goals.
  2. Helping others to better manage time.
  3. Managing interruptions and access.
  4. Planning your priorities and managing your agenda.
  5. Daily routines.

Module 3:

  1. Essentials of project management techniques.
  2. Monitoring progress and benchmarking.
  3. Dealing with crises and resolutions.
  4. Understanding and managing stress in you and in others.

Module 4:

  1. How to have excellent communication skills.
  1. Avoiding communication breakdown.
  2. Listening skills.
  3. Managing requests.
  4. Flexibility and managing conflict.
  5. Giving and receiving delegation.
  6. Listening to constructive criticism skills.

Module 5:

  1. Desk management:
  1. Office layout and ergonomics.
  2. Information systems.
  3. Managing the paper load.
  4. Getting the best from e-mail and office technology.

Module 6:

  1. Written communication Skills
  1. Skills of report and letter writing.
  2. Skills of taking notes and writing minutes.
  3. Editing and proof-reading skills.

Module 7:

  1. Supervising administrative staff.
  1. Motivating and inspiring staff.
  2. Appropriate coaching and training staff effect.
  3. Appraisals.

Who should attend?

  1. Office Administrators.
  2. Supervisors of Clerical.
  3. Administrative Staff.
  1. Executive Secretaries
  2. Personal Assistants.

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 13-01-2019 17-01-2019 Enquire
Course Code:2383
2 3,250 10-03-2019 14-03-2019 Enquire
Course Code:2384
3 3,250 12-05-2019 16-05-2019 Enquire
Course Code:2385
4 3,250 14-07-2019 18-07-2019 Enquire
Course Code:2386
5 3,250 08-09-2019 12-09-2019 Enquire
Course Code:2387
6 3,250 10-11-2019 14-11-2019 Enquire
Course Code:2388

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 07-01-2019 11-01-2019 Enquire
Course Code:2509
2 2,950 04-03-2019 08-03-2019 Enquire
Course Code:2510
3 2,950 06-05-2019 10-05-2019 Enquire
Course Code:2511
4 2,950 01-07-2019 05-07-2019 Enquire
Course Code:2512
5 2,950 02-09-2019 06-09-2019 Enquire
Course Code:2513
6 2,950 04-11-2019 08-11-2019 Enquire
Course Code:2514

London

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:2635
2 4,500 22-04-2019 26-04-2019 Enquire
Course Code:2636
3 4,500 24-06-2019 28-06-2019 Enquire
Course Code:2637
4 4,500 19-08-2019 23-08-2019 Enquire
Course Code:2638
5 4,500 21-10-2019 25-10-2019 Enquire
Course Code:2639
6 4,500 23-12-2019 27-12-2019 Enquire
Course Code:2640

Amsterdam

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:2758
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:2759
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:2760

Athens

# Price ($) From
d-m-Y
To Action
1 4,500 07-01-2019 11-01-2019 Enquire
Course Code:3466
2 4,500 06-05-2019 10-05-2019 Enquire
Course Code:3467
3 4,500 02-09-2019 06-09-2019 Enquire
Course Code:3468

Barcelona

# Price ($) From
d-m-Y
To Action
1 4,500 25-02-2019 01-03-2019 Enquire
Course Code:7839
2 4,500 24-06-2019 28-06-2019 Enquire
Course Code:7840
3 4,500 21-10-2019 25-10-2019 Enquire
Course Code:7841

Copenhagen

# Price ($) From
d-m-Y
To Action
1 4,500 18-02-2019 22-02-2019 Enquire
Course Code:8547
2 4,500 17-06-2019 21-06-2019 Enquire
Course Code:8548
3 4,500 14-10-2019 18-10-2019 Enquire
Course Code:8549

Frankfurt

# Price ($) From
d-m-Y
To Action
1 4,500 11-02-2019 15-02-2019 Enquire
Course Code:9255
2 4,500 10-06-2019 14-06-2019 Enquire
Course Code:9256
3 4,500 07-10-2019 11-10-2019 Enquire
Course Code:9257

Madrid

# Price ($) From
d-m-Y
To Action
1 3,000 04-02-2019 08-02-2019 Enquire
Course Code:12927
2 3,000 03-06-2019 07-06-2019 Enquire
Course Code:12928
3 3,000 30-09-2019 04-10-2019 Enquire
Course Code:12929

Milan

# Price ($) From
d-m-Y
To Action
1 3,000 28-01-2019 01-02-2019 Enquire
Course Code:13500
2 3,000 27-05-2019 31-05-2019 Enquire
Course Code:13501
3 3,000 23-09-2019 27-09-2019 Enquire
Course Code:13502

Munich

# Price ($) From
d-m-Y
To Action
1 3,000 21-01-2019 25-01-2019 Enquire
Course Code:14208
2 3,000 20-05-2019 24-05-2019 Enquire
Course Code:14209
3 3,000 16-09-2019 20-09-2019 Enquire
Course Code:14210

Paris

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:10557
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:10558
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:10559

Stockholm

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:9849
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:9850
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:9851

Vienna

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:11265
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:11266
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:11267

Zurich

# Price ($) From
d-m-Y
To Action
1 4,500 14-01-2019 18-01-2019 Enquire
Course Code:11973
2 4,500 13-05-2019 17-05-2019 Enquire
Course Code:11974
3 4,500 09-09-2019 13-09-2019 Enquire
Course Code:11975