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Proficiency in Office Management and Administrative Skills

Proficiency in Office Management and Administrative Skills

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Proficiency in Office Management and Administrative Skills

Introduction:

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field. 

This is an exciting and interactive seminar in office management and administrative skills. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants with the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. As a result it will help them in  contributing to their own, their boss and their organization's success. The course will handle important topics such as the competence model, managing time and stress, spoken communication skills, desk management, written communication skills and skills to better supervise your staff.

Objectives: 

By the end of the course, participants will be able to: 

  1. Understand the roles and responsibilities of an office manager and an administrator.
  2. Use the managerial and administrative activities to dear the organization toward success.
  3. Develop written and spoken communication skills.
  4. Better manage time and stress in order to achieve the desired results effectively and efficiently.
  1. Design an action plan to get the work done with the highest quality.
  2. Contribute to their own, their boss and their organization's success.

Content : 

Module 1:

  1. The office administrator and personal assistant’s roles.
  1. The ‘Competence’ Model.
  2. The  competences of an effective office administrator.
  3. Professional executive secretaries and personal assistants.
  4. Organizational structures and cultures.
  5. Working relationships management.

Module 2: 

  1. Time stealers and a goal-oriented personal style.
  2. Helping others better manage their time.
  3. Preventing  interruptions and facilitating access.
  4. Planning and priority setting.
  5. Daily routines.
  6. Basics of project management techniques.
  7. Monitoring progress.
  8. Dealing with crises.
  9. Managing stress in self and others.

Module 3:

  1. Communication breakdown prevention.
  2. How to be a good listener?
  3. Assertiveness and persistence.
  4. Managing requests.
  5. Delegation of authority.
  6. Constructive not destructive criticism skills.

 

Module 4: 

  1. How does the office layout and ergonomics effect you?
  2. Dealing with information systems.
  3. Managing the paper load and working toward a paperless approach.
  4. Utilizing the  e-mail and office technology.

Module 5: 

  1. Preparing reports and writing letters..
  2. The importance of taking notes.
  3. Editing and proof-reading skills

Who should attend? 

  1. Office Administrators.
  2. Supervisors Of Clerical
  3. Administrative Staff
  4. Executive Secretaries.
  5. Personal Assistants
  1. Interested candidates like graduates and undergraduates.

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 15-01-2018 19-01-2018 Enquire
Course Code:2641
2 2,950 19-03-2018 23-03-2018 Enquire
Course Code:2642
3 2,950 21-05-2018 25-05-2018 Enquire
Course Code:2643
4 2,950 16-07-2018 20-07-2018 Enquire
Course Code:2644
5 2,950 17-09-2018 21-09-2018 Enquire
Course Code:2645
6 2,950 19-11-2018 23-11-2018 Enquire
Course Code:2646

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 04-02-2018 08-02-2018 Enquire
Course Code:2755
2 3,250 01-04-2018 05-04-2018 Enquire
Course Code:2756
3 3,250 03-06-2018 07-06-2018 Enquire
Course Code:2757
4 3,250 05-08-2018 09-08-2018 Enquire
Course Code:2758
5 3,250 30-09-2018 04-10-2018 Enquire
Course Code:2759
6 3,250 02-12-2018 06-12-2018 Enquire
Course Code:2760

London

# Price ($) From
d-m-Y
To Action
1 4,250 12-02-2018 16-02-2018 Enquire
Course Code:2869
2 4,250 09-04-2018 13-04-2018 Enquire
Course Code:2870
3 4,250 11-06-2018 15-06-2018 Enquire
Course Code:2871
4 4,250 13-08-2018 17-08-2018 Enquire
Course Code:2872
5 4,250 08-10-2018 12-10-2018 Enquire
Course Code:2873
6 4,250 10-12-2018 14-12-2018 Enquire
Course Code:2874