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Innovative Approaches in Executive Secretariat and Office Management

Innovative Approaches in Executive Secretariat and Office Management

CUSTOMER SERVICE, OFFICE AND SE


Innovative Approaches in Executive Secretariat and Office Management

Introduction:

This course is happily introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to inform you that our courses are written by experts who have a long experience in the related field.Conducting executive secretariat activities in a creative way will give you a big advantage in your career.This course will equip you with the power of creativity in your tasks. It will discuss exciting topics such as the main roles and responsibility as an executive secretary, job definition and analysis, new approaches for documentation and recording, creating a backup, innovative problems management, innovative decision making processes,  innovative communication and perfect timing,  using body language signs to your side, compliance to rules and regulations, meeting deadlines, coordinating among different departments, smart reporting and negotiating skills.

Objectives:

After participating in this program, candidates will be able to: 

  1. Receive and screen visitor and telephone calls.
  2. Take  messages and schedules appointments.
  3. Interpret  policies and procedures.
  4. Interpret  the supervisor's point of view.
  5. Serve  as a liaison to staff and higher level management.
  6. Research  and prepare materials for managerial decisions.
  7. Participate  in other required management assistant activities.
  8. Compose and type routine letters, memoranda, reports, minutes of meetings, scientific or technical material, numerical data, charts and forms.

Contents: 

Module 1:

  1. Job definition and analysis.
  2. Screening and receiving visitors and telephone calls.
  3. Messages and scheduling appointments.
  4. The importance of using your agenda.
  5. Time management.

Module 2:

  1. Effective communication.
  1. Improving existing communication methods.
  2. Types of communication.
  3. Oral and listening skills.
  4. Reporting effectively.
  5. Skills of negotiation.
  6. Communication barriers and body language.
  7. Working underpressure and how to minimize this pressure.

Module 3:

  1. Interpreting  the supervisor's point of view.
  2. Following the rules and policies.
  3. Serving as a liaison to staff and higher level management.
  4. Other required management assistant activities.

Module 4:

  1. Experiencing a simulated scenario with the potential issues that may arise.
  2. Research  and preparation of materials for managerial decisions
  3. Developing a personal action plan.
  4. Managing  office files, logs, indexes, control records, or other information concerning the work under the supervisor's control

Who should attend? 

  1. Office Administrators.
  2. Office Managers.
  3. Supervisors Of Clerical And Administrative Staff.
  4. Executive Secretaries.
  5. Executives or Personal Assistants. 
  6. Individuals with office management experience.
  7. Project coordinators.
  8. Graduates and undergraduates interested in the field.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 29-01-2018 02-02-2018 Enquire
Course Code:2653
2 2,950 19-03-2018 23-03-2018 Enquire
Course Code:2654
3 2,950 14-05-2018 18-05-2018 Enquire
Course Code:2655
4 2,950 30-07-2018 03-08-2018 Enquire
Course Code:2656
5 2,950 17-09-2018 21-09-2018 Enquire
Course Code:2657
6 2,950 12-11-2018 16-11-2018 Enquire
Course Code:2658

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 11-02-2018 15-02-2018 Enquire
Course Code:2767
2 3,250 15-04-2018 19-04-2018 Enquire
Course Code:2768
3 3,250 10-06-2018 14-06-2018 Enquire
Course Code:2769
4 3,250 12-08-2018 16-08-2018 Enquire
Course Code:2770
5 3,250 14-10-2018 18-10-2018 Enquire
Course Code:2771
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:2772

London

# Price ($) From
d-m-Y
To Action
1 4,250 19-02-2018 23-02-2018 Enquire
Course Code:2881
2 4,250 23-04-2018 27-04-2018 Enquire
Course Code:2882
3 4,250 18-06-2018 22-06-2018 Enquire
Course Code:2883
4 4,250 20-08-2018 24-08-2018 Enquire
Course Code:2884
5 4,250 22-10-2018 26-10-2018 Enquire
Course Code:2885
6 4,250 24-12-2018 28-12-2018 Enquire
Course Code:2886