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Excellence in Innovative Secretariat and Advanced Office Management

Excellence in Innovative Secretariat and Advanced Office Management

CUSTOMER SERVICE, OFFICE AND SE


Excellence in Innovative Secretariat and Advanced Office Management

Introduction:

This course is happily introduced to you by the International Academy of Human Resource Development (IAHRD). We are glad to inform you that our courses are written by experts who have a long experience in the related field.Staying up to date with modern secretariat and advanced office management is a sign of a healthy organizational environment. Adapting to change has become the challenge for firms these days. Attending this program will keep you updated with the latest approaches in the field of secretariat and office management activities and how to conduct them with high proficiency. It will tackle crucial topics such as basics of modern secretariat and office management roles, modern approaches in understanding personality types in order to manage them, analyzing time usage and perfectly utilizing it, managing time and stress, travel arrangements and scheduling, introduction to problem solving and decision making in addition to many other important and exciting topics that will help you practically.

Objectives :

After attending this program, delegates will be able to:

  1. Perform a full range of secretariat assignments effectively.
  2. Write routine letters and memoranda.
  3. Prepare satisfactory reports.
  4. Make quick and effective decisions.
  5. Increase the elaboration among teams.
  6. Work under pressure to achieve long and short term objectives.
  7. Build an approach that suits the workplace.
  8. Brainstorm for better thinking.
  9. Manage difficult mentalities and noticing their body language.
  10. Efficiently use their time and work under pressure if needed.

Contents: 

Module 1:

  1. What does it mean to be a secretary or an office manager?
  2. Advanced secretarial assignments.
  3. Functioning as a management assistant.

Module 2:

  1. Analyze time usage.
  2. Work prioritizing and scheduling.
  3. Travel arrangements.
  4. Diary management.
  5. Appropriate problem solving.
  6. Decision making models and approaches.
  7. Teams and their role in decision making.

 

Module 3: 

  1. What is communication?
  2. What are the barriers of a good communication?
  1. Improving communications within an existing team.
  2. How to become a good listener?
  3. How to respond to what's being told?
  4. Reporting to management.
  5. Negotiation skills and techniques.
  6. Use body language effectively.
  7. Instilling the positive thinking life style.
  8. Dealing with stressful situations.

Module 4:

  1. Coordinating effective and successful meetings.
  2. Obstacles of coordinating meetings.
  3. Key characteristics of an effective meeting.
  4. Meeting rules and deadlines.
  5. Innovative agenda setting.
  6. Be confident when it’s the time for evaluation.
  7. Recording devices.

Module 5:

  1. Practicing a “Typical Day” simulated scenario.
  2. Developing a style that suits you as an individual.
  3. Reporting to management.
  4. Innovative personal action plans.
  5. Crucial commuter skills and softwares.

Who should attend? 

  1. Office Administrators.
  2. Office Managers.
  3. Supervisors of clerical and administrative staff.
  4. Executive Secretaries.
  5. Executives or personnel assisting senior management.
  6. Individuals with office management experience.
  7. Graduates and undergraduates who would like to become a secretary or office managers.

 

Kuala Lumpur

# Price ($) From
d-m-Y
To Action
1 2,950 05-02-2018 09-02-2018 Enquire
Course Code:2659
2 2,950 02-04-2018 06-04-2018 Enquire
Course Code:2660
3 2,950 04-06-2018 08-06-2018 Enquire
Course Code:2661
4 2,950 06-08-2018 10-08-2018 Enquire
Course Code:2662
5 2,950 01-10-2018 05-10-2018 Enquire
Course Code:2663
6 2,950 03-12-2018 07-12-2018 Enquire
Course Code:2664

Istanbul

# Price ($) From
d-m-Y
To Action
1 3,250 18-02-2018 22-02-2018 Enquire
Course Code:2773
2 3,250 22-04-2018 26-04-2018 Enquire
Course Code:2774
3 3,250 17-06-2018 21-06-2018 Enquire
Course Code:2775
4 3,250 19-08-2018 23-08-2018 Enquire
Course Code:2776
5 3,250 21-10-2018 25-10-2018 Enquire
Course Code:2777
6 3,250 16-12-2018 20-12-2018 Enquire
Course Code:2778

London

# Price ($) From
d-m-Y
To Action
1 4,250 26-02-2018 02-03-2018 Enquire
Course Code:2887
2 4,250 30-04-2018 04-05-2018 Enquire
Course Code:2888
3 4,250 25-06-2018 29-06-2018 Enquire
Course Code:2889
4 4,250 27-08-2018 31-08-2018 Enquire
Course Code:2890
5 4,250 29-10-2018 02-11-2018 Enquire
Course Code:2891
6 4,250 24-12-2018 28-12-2018 Enquire
Course Code:2892