Excellence in Administrative and Supervisory Skills

Excellence in Administrative and Supervisory Skills

Introduction:

This course is introduced to you by the International Academy of Human Resources and Development (IAHRD). Our courses are especially designed to meet your needs, explained to you by experts with a long experience in the field.This is an exciting and interactive program designed to help experienced and new supervisors and managers review their roles, develop their administrative and supervisory skills, extend their knowledge and examine the approaches needed to perform effectively in this rapidly changing world.

Objectives:

By the end of the program, participants will be able to:

Contents:

Module 1:

1. General administrative skills.
2. Who is a manager?
3. Who is a supervisor?

Module 2:

1. How does selection and recruitment affect management?
2. Managing resources and administrative effectiveness.
3. What are the concerns of a leader or a supervisor?
4. Supervisory functions.

Module 3:

1. Effective communication skills and a clear delivery of the message.
2. Means of communication.
3. When to use each?
4. Motivating with praise.

Module 4:

1. Writing a job description.
2. The workplace ethics.
3. Teams management.
4. Delegation of authority.

Module 5:

1. Coaching and not bossing.
2. Constructive criticism.
3. Encouraging innovative thinking.
4. What staff still expect from their managers?

Module 6:

1. Introducing new employees to the job.
2. Motivating your people during change.
3. Adapting to change.
4. Different leadership styles and when to use each.
5. Continuous improvement and feedback.
6. Case Studies.

Who Should Attend?

1. Leaders And Supervisors Who Are Responsible For Leading And Supervising Others.
2. Experienced Leaders And Supervisors Who Are Being Prepared For Promotion.

1. New Managers And Supervisors Who Need To Quickly Gain The Skills Necessary To Succeed In Their Position And Raise The Career Ladder.