Leveling Up with Your Coordination and Communication Strategies

Leveling Up with Your Coordination and Communication Strategies

This course is proudly introduced to you by the International Academy of Human Resource Development(IAHRD). Our courses are customized to match your needs in which they are designed by experts who has a long practical experience in the field.

There are many areas of firm’s activity which do not rely on market system and instead are coordinated by management hierarchy. That is, these activities are coordinated within a firm by various layers of management. Using an integrated approach to improve your coordination and communication skills is why this course is designed.

Objectives:

After finishing this course, participants will be able to:

1. Understand the definition of communication
2. Mention the elements of communication.
3. Define encoding and decoding.
4. Ace oral and written communication
5. Understand the concept of managerial coordination.
6. Issues that might permit good coordination.
7. Learn from case studies.

Contents:

Module 1:

1. The definition of communication.
2. Peter Little definition of communication.
3. Elements of the communication process.
4. Sender, medium and the message.
5. What is Encoding?
6. What is Decoding?

Module 2:

1. Methods of communication.
2. Formal Communication vs. Informal Communication.
3. Oral and written communication.

Module 3:

1. Upward and downward communication.
2. Horizontal and diagonal communication.
3. Advantages of communication.

Module 4:

1. What is managerial coordination?
2. How to become an effective managerial coordinator?
3. The integration of communication and coordination.

Module 5;

1. Management hierarchy.
2. Coordination issues facing a senior manager.
3. Case studies.

Who should attend?

1. Team Leaders.

1. HR Personnel.
2. Help Desk Staff.
3. Frontline Staff.
4. Administrative Assistants.
5. Sales Personnel.
6. Customer Service Personnel.
7. IT Professionals.
8. Interested candidates.