Dispute and Conflict Resolution in ProjectsManagement

Introduction:

This course is introduced to you by the International Academy of Human Resources Development (IAHRD). Our courses are specially designed to meet your needs, explained to you by experts with a long experience in the field.

This course focuses on the key relationship and essential communication skills needed to manage disputes in projects to  succeed in conflict situations. You will learn how to create and sustain commitment and mutual trust by using influence rather than authority to achieve project and business goals.

Objectives:

After attending this course, participants will be able to:

1. Understand the concept of conflicts and how they may affect the processes of the project.
2. Mention the scopes of conflict and how to overcome each.
3. Grasp the role of a project manager in minimizing or preventing conflicts.
4. Apply the best practices in the field of projects management.
5. Build strategic relationships among the members of the team.
6. Ensure effective communication.

Content:

Module 1:

1. Introduction to projects and conflict resolution.
2. Projects and different conflicts.
3. The role of a good project manager.
4. How can a project manager prevent or minimize conflicts?

Module 2:

1. Good planning and managing expectations.
2. Conflicts from managers and methods to deal with them.
3. Conflicts from senior management and methods to prevent them.

Module 3:

1. Conflicts from team members and methods to overcome them.
2. Dealing with the clients conflicts.
3. Managing the conflicts of subcontractors.
4. Stakeholders and scope change management.

Module 4:

1. Relationship strategies in project management.
2. Deep analysis of the Project Manager's authority.
3. Effective communication with sponsors and key stakeholders.
4. The role of effective communication with all parties involved.

Module 5:

1. Practices in different crucial project situations.
2. Important approaches in dispute and conflict management.
3. Other hidden sources of conflicts in projects.
4. Ensuring flexibility and coping with change.

Who Should Attend?

1. Program and Project Managers.
2. Senior Managers.
3.  
4. Line Managers.
5. Project Team Members and Consultants.
6. Interested candidates.